Denisha McIntosh

Richmond, VA

adz5yv@r.postjobfree.com

+1-757-***-****

Willing to relocate to: Texas - Washington, DC - Charlotte, NC Work Experience

Computer Support Analyst

Alaka`ina Foundation Family of Companies - Fort Lee, VA February 2023 to Present

Uninstall/Install software, Powershell, Complete detailed reports listing requests for technical assistance in Remedy, steps taken to resolve them, and the specific dates/individuals involved, Solve and install Xerox printers, Contact hardware support agencies for tech assistance, Repair Restore and Install Windows 365, Act as the initial point of contact for all computer and system related concerns from clients or other employees, Maintain a working log detailing all required system updates, as well as the date of completion, Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems, Resolve technical issues related to network interruptions, Reimage computers, Backup files, Remote into computers using RDP and mapping.

Computer Equipment Specialist

Alaka`ina Foundation Family of Companies - Fort Eustis, VA October 2022 to Present

Uninstall/Install software, Powershell, Complete detailed reports listing requests for technical assistance in Remedy, steps taken to resolve them, and the specific dates/individuals involved, Repair Restore and Install Windows 365, Act as the initial point of contact for all computer and system related concerns from clients or other employees, Remedy Que manager, SIPR inquiries and account building, Maintain a working log detailing all required system updates, as well as the date of completion, Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems, Resolve technical issues related to network interruptions, Reimage computers, Backup files, Remote into computers using RDP and mapping.

Human Resource Specialist

Virginia Army National Guard - Virginia Beach, VA

April 2017 to Present

Secret Clearance

Responsibilities/Duties-

Responsible for managing personnel records and researching record data. Expert experience in operating a computer, utilizing multiple computer programs, and performing keyboard functions. Assists military personnel whose records have discrepancies. Prepares and maintains officer and enlisted personnel records.

Responsible for developing workbooks and templates using Microsoft Office. Processes personnel for extension, separation, and retirement. Processes recommendations for awards and decorations.

Responsible for interpreting policies and providing guidance to commanders, supervisors, staff members and individual service members. Participate in Soldier Readiness Processing (SRP), and unit mobilizations and de-mobilizations. Experience using statistical analysis techniques to evaluate, and identify ways to improve the mission, function, and activities of an organization.

Experience as a participant and presenter during training and military or civilian conference events. Experience creating organizational methods, spreadsheets, and power points. Experience in locating and interpreting information, organizing and developing clear and precise written information. IT Specialist

Apex Systems- Defense Commissary Agency - Fort Lee, VA April 2022 to October 2022

Security+ Certification

Responsibilities/Duties-

Uninstall/Install software, Powershell, Complete detailed reports listing requests for technical assistance in Remedy, steps taken to resolve them, and the specific dates/individuals involved, Act as the initial point of contact for all computer and system related concerns from clients or other employees, Draft instructional guides for computer hardware, Maintain a working log detailing all required system updates, as well as the date of completion, Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems, Resolve technical issues related to network interruptions, Actively update, maintain and monitor all aspects of computer networks Financial Analyst

Aviant Under Contract - Norfolk, VA

August 2019 to April 2020

730am-4pm M-F (40hrs/wk)

Norfolk, Virginia

Responsibilities/Duties-

Receive, deliver, open, scan, separate, and enter government invoices. Personnel Security Specialist

Azimuth Corporation Under Contract: USCG Security Center 730am-4pm M-F (40hrs/wk) - Chesapeake, VA

February 2019 to August 2019

Responsibilities/Duties-

Maintain and control classified information of both civilian and military personnel. Provide a high attention to detail. Correct errors and misinformation on all provided recruit, military, and officer documents. Communicate with military staff on how to correct documents, what forms are missing, and updates on deadlines. Consolidate, review, and request information from other databases. Examine qualifying information and determine if the clearance request is what is needed. Determines if a person is eligible for government clearance for employment. Approve or disapprove clearances from secret to top secret.

Front Desk Agent

Westgate Historic Williamsburg Resort - Williamsburg, VA April 2017 to February 2019

Responsibilities/Duties-

Welcome guests to the hotel. Maintain guest records and create reservations. Provide outstanding guest experience. Maintain and orderly work area. Operate computer programs and multi-line phone systems. Complete basic cashier and bookkeeper responsibilities. Contact necessary staff to solve problems when challenges arise, ensuring guest comfort. Exert resolutions to all guest questions and concerns.

Customer Service Representative

IBEX Global/ Lyft Platform 7pm-4am M-F - Hampton, VA August 2017 to April 2018

Responsibilities/Duties-

Answer incoming calls and respond to customer’s emails. Receive caller concerns, research all answers, and processes all outcomes. Provide technical support for both driver and passenger app issues. Management and resolve customer complaints.

Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Research, identify, and resolve customer complaints using applicable software. Route calls to appropriate resources. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Upsell products and services. complete call logs and reports. Virginia Army National Guard

Military Police - Virginia Beach, VA

March 2012 to April 2017

Secret Clearance

Responsibilities/Duties-

Maintain peace in the environment at all times and assist law enforcement teams for same and perform regular investigations on crime and facilitate arrest of all violators. Monitor and manage control on all traffic violators and assist all citizens in emergency situation to protect all rights, Ensure compliance to all local, municipal, state and Federal laws to protect all property and establish all crime committed and prepare required paperwork. Perform regular foot patrol on assigned area as per shift requirement and prepare record for all shift duties and assist to classify all property within required time frame. Manage and provide response to all alarms to monitor all crime in progress and make arrests for all suspects from crime scene. Maintain security of person and property at all times and perform regular patrol on all facilities and assist to make all required arrests. Perform investigation for all unusual activities and maintain a record of all evidence and prepare reports for all sketches. Manage communication with all law enforcement channels and assist in all kinds of rescue operations. Monitor all computer surveillance equipment and provide required information to all patients and employees.

Education

Some College in Sociology

Old Dominion University - Norfolk, VA

Associate's degree

Skills

• Presentations

• Public Speaking

• Event Planning

• Computers (Microsoft Works, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Microsoft Outlook)

• Adobe

• EQIP

• Print

• Scan

• Copy

• Fax.

• Leadership

• Financial Analysis

• Recruiting

• Databases

• Military Experience

• Technical Support

• Human Resources Management

• Help Desk

• Windows

• Data Analysis

• IT

• IT support

• Mobile applications

• Analysis skills

• Computer networking

• Microsoft Office

• Customer support

• Active Directory

• Desktop support

• Remote access software

• VPN

• Zendesk

• SharePoint

• Adobe Acrobat

• PowerShell

• Software Troubleshooting

Certifications and Licenses

CompTIA Security+

March 2022 to March 2025

Secret Clearance

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