Customer Service Representative
Resume:
To’Mekia Brewer
Georgia
*********@*****.***
linkedin.com/in/to-mekia-brewer-9019698
Objective
To bring value to an organization that will invest in my growth and development.
Skills & Abilities
Financial Reporting and Forecasting
Customer Service
Attention to Detail
Intermediate knowledge of medical insurance processes
Knowledge of pharmacy technician processes
Experience
West Corporation (Intrado) 1998 -present
Customer Service Representative (1998 -2008)
Connected customers to conference calls.
Supporting clients by answering questions, solving problems and handling customer requests
Account Manager (2008-2010)
Conduct research on billing, payments and credits.
Responsible for managing the overall relationship with their clients.
Client Service Coordinator (2010-present)
Completed trend reporting and financial forecasting.
Responsible for managing the overall relationship with their clients.
Worked closely with different teams within the company to identify new leads and potential clients.
Worked to coordinate with customer support, marketing, and product development teams to ensure that client needs are met efficiently.
EMS Consulting – 2021-2022
Medical Biller/Coder
Support patients by establishing accounts within the required systems.
Completed required billing to insurance companies and government programs where patient had coverage.
SCT Prep Academy – 2018-2020
Remote Medical Coder
Review electronic medical records and assign appropriate medical codes.
Maintain productivity rate of over 150 claims reviewed per day.
Maintained a minimum 95% accuracy on monthly audits.
The Kroger Company – 2016-2020
Pharmacy Technician
Comply with all regulatory guidelines and expectations.
Verify patient demographics and insurance
Technical Experience
Microsoft Office Suite (Word, PowerPoint, Excel)
CPT, ICD-10-CM and HCPCS coding protocols
Knowledge of insurances; United Health Care, Medicaid, Medicare,
Blue Cross Blue Shield, Tricare
Certifications
Certified Professional Coder, Completed 2020
AAPC American Academy of Professional Coders,
References
References available up request
Contact this candidate