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Customer Service Structural Design

Location:
Nairobi, Nairobi County, Kenya
Posted:
October 04, 2023

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Resume:

JOHN GATAMA MBURU

T: +254-***-***-***

L: English & Kiswahili

PASSPORT NO. AK1439194

AGE: 30 Years

Email: adz5wv@r.postjobfree.com

I am a result oriented person. I honour integrity and trust to achieve the required objectives and goals. I am a team player and highly motivated.

I am an enthusiastic young entrepreneur driven by professionalism and desire for utmost excellence in competitive environment, whether working individually or as team. Always up to for a challenge with my innovative nature, great integrity standards, focused disciplined and a critical thinker. Exceptional interpersonal skills that enhance quick adaptability of any environment. Carpenter and workshop helper

2013 - 2018

Responsibilities:

• Ability to read and interpret blueprints.

• Assisting supervisors with structural design, planning, layout, and installation.

• Conduct repair work and installation of doors, windows, drywall, cabinets, stairs, and other fixtures as required.

• Ability to assess the quality of woodwork and materials.

• Ability to operate tools, machines, and other equipment.

• Compliance with local building codes, and health and safety regulations.

• Provide excellent customer service.

• Ability to stand for prolonged periods, climb, pull, and lift heavy objects. OBJECTIVES

SUMMARY

EXPERIENCE

MOS MOS

WORKSHOP

Smart Electronic Shop

F&B supervisor

Nairobi, Kenya - November 2021

Duties: Service

• Manage all F&B and day-to-day operations within budgeted guidelines and to the high- est standards.

• Preserve excellent levels of internal and external customer service

• Design exceptional menus, purchase goods and continuously make necessary im- provements.

• Identify customers’ needs and respond proactively to all of their concerns

• Lead F&B team by attracting, recruiting, training and appraising talented personnel

• Establish targets, schedules, policies and procedures.

• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.

• Comply with all health and safety regulations.

• Report on management regarding sales.

EVERGREEN BANK BRANCHES FACILITIES ACCOUNTANT

Nairobi, Kenya – JANUARY 2020

Duties: Service

• Deposit and withdrawal local currency.

• Transfer currencies to other users

• Purchase airtime

• Assisting clients open banking accounts.

• Responsibility of ensuring financial records and accuracy of cash in and out. NAIMAX SUPERMARKET

Naivasha, Kenya – April 2014 to November 2016

Duties: Service

Ring up purchase.

Elevate complainants to managements for customer satisfaction. Keep track of inventory.

Worked with a team of cooks to do portion prep work for other shifts when needed. Check for stock at other branches or order requested stock for customers. Greet Customers and welcome them in the premises warmly to win their comfortability. Driver

2019 - 2021

Duties: Service

• Map out driving routes ahead of time to determine the most expedient trip

• Pick up clients from the place and at the time they’ve requested

• Collect payments and issue receipts

• Assist clients with loading and unloading their luggage

• Listen to traffic and weather reports to stay up-to-date on road conditions

• Adjust the route to avoid heavy traffic or road constructions, as needed

• Answer clients’ questions about the area and local places of interest

• Ensure the car seats are clean and comfortable for all riders

• Schedule regular car service appointments and report any issues

• Book car wash and detailing services to maintain interior and exterior cleanliness of the car SALES PERSON

2021 - Up to date

Duties: Service

• Greet customers.

• Help customers find items in the store.

• Check for stock at other branches or order requested stock for customers.

• Provide customers with information about items.

• Ring up purchases.

• Elevate complaints to management.

• Keep track of inventory.

DRIVER

2021 - Up to date

Duties: Service

• Collect payments and issue receipts

• Assist clients with loading and unloading their luggage

• Listen to traffic and weather reports to stay up-to-date on road conditions

• Adjust the route to avoid heavy traffic or road constructions, as needed

• Answer clients’ questions about the area and local places of interest

• Ensure the car seats are clean and comfortable for all riders SALES PERSON AND DRIVER

2021 - Up to date

Duties: Service

• Check for stock at other branches or order requested stock for customers.

• Provide customers with information about items.

• Ring up purchases.

• Elevate complaints to management.

• Answer clients’ questions about the area and local places of interest

• Ensure the car seats are clean and comfortable for all riders ENRUSTFIRM

COMPANY

INVEST-

MENTS LTD

MANYATTA

MACHINE

CUT

PREMJI–

HARI OM

STONE MART

LTD

MUKESH–

NNDEV

STONE

LIMITED

2008-2010 : MAAIMAHIU SECONDARY SCHOOL

1999-2007 : MAAIMAHIU PRIMARY SCHOOL

Kenya Certificate of Primary Education (KCPE)

JOHN MUTHEE THIMINDU

Reverend

072*******

MANYATTA MACHINE CUT

Director

Tel: 071*-***-***

PREMJI– HARI OM STONE MART LTD

Director

Tel: 072*-***-***

MUKESH– NNDEV STONE LIMITED

Director

Tel: 073*-***-***

MOS MOS WORKSHOP

Director

Tel: 072*-***-***

EDUCATION

REFEREES



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