MD. MAINUDDIN

Senior System Engineer

EDUCATION

BSc in Computer Science

&

Diploma in Computer Engineering

CONTACT

Mobile:

+880-1815140862

WhatsApp

SKYPE:

Main_sje

Email: adz5vd@r.postjobfree.com

ADDRESS

Present: Khadija Manson, South Kattoli,

Halishahar, Chattogram-4216,

Bangladesh

Permanent: C/O: Alimar Go Bari,

Vill & P.O: Rahamatpur, Sandwip,

Chattogram

Current Job: AgnoShin Technologies Ltd. Chennai, India. Total Experience: Over 12 Years

Worked in Organization: Telecommunication, NGO,

Shipping and Technologies Firm.

Key Skills:

IT Support (On Site & Remote)

Computer Networking (Mikrotik & Cisco)

Router configure management.

Network Attached Storage (NAS) Management.

Microsoft Office 2003 – 2016, Microsoft Outlook

Office 365, Team, Skype for Business. One Drive

Active Directory Managed, Cloud system

Call Center Infrastructure deployment,

Avaya CM, CMS, SMGR, SM, AES, POM, Atlas.

VMware ESXi server management

IT Infrastructure Design & Deployment.

Leadership Skill, Time management

Commitment & Initiative.

Problem solving, Communication

Reporting skill.

Interpersonal, Managerial & Mentoring Skills

Project Management,

Purchase Order, Vendor relationship

Summary:

With over 12 years of experience in the telecommunication and corporate IT industry, I am a results-driven and analytical Senior System Engineer at AgnoShin Technologies, a leading provider of IT solutions and services in India. I have successfully implemented and managed multiple call center projects for various customers, using Avaya technology, CMS, SMGR, AWFO, Atlas, POM, and VMWare ESXi Server. I have also coordinated with project managers, customers, and vendors to ensure timely and quality delivery of IT solutions and services. As a Microsoft Azure Administrator (AZ-104) & Office365 Administration certified professional, I have a strong knowledge and skills in cloud computing, network administration, and IT infrastructure development and maintenance. I have also contributed to preparing annual IT plans and budgets, providing system and network security support, troubleshooting and resolving IT issues, and training and developing IT staff and users. I am passionate about innovation and creativity, and I strive to continually improve in my work. I am also a team-focused and effective communicator who values collaboration and service. Working Experience:

Senior System Engineer (Project Coordinator) (Nov-2022 – Continue) AgnoShin Technologies, Chennai, India

Responsibilities:

Implementation the Call Center Project to Customer site and Call Center Deployment for Inbound call, Outbound Call, IR team. Call Channel assign as per required.

Avaya Communication Manager, CMS, SMGR, SM, AES, AWFO, Atlas, POM setup & Troubleshooting,

Perform User acceptance testing (UAT) ensure, Call recording enable, ACD & CTI Setup.

Project Planning, Meeting with Client, Instruction set to our team for project implement.

Communication with Project Manager for getting new instructions

VMWare ESXi Sever, QSUN Server installation & Maintain.

Train up to Customer.

Co-ordinate with customer & our implementation team for support to Customer solution.

VM Ware Install, Application Server Install & Configure, Data Sheet create & Share with both end.

After Project setup make UAT and Train up to customers. Achivement: Call Center implement for Sonali Bank in Bangladesh Using AVAYA Aura Solution. Assistant Manager- IT (Oct 2020 - Nov 2022)

Ha-Meem Group, Agrabad, Chittagong.

Responsibilities:

Contribute to preparing annual IT plan & budget, guidelines, Software Development.

Network Administration

IT Infrastructure Develop, Analysis, Applied and Keep up all work of IT Sector.

Network troubleshooting, maintenance and provide all kind of technical support

1st Line, 2nd Line & 3d line IT Support providing and train up for the IT knowledge develop

Security Surveillance and IP Camera setup & Maintenance

Time Attendance device achieved in Multi located office Data integration, HRM & Warehouse management Software keep up.

Accomplished the IT department to deliver productive and efficient IT services to ensure smooth operations.

All kind of IT related requirement of higher Management. Officer-ICT (Jul 2019 to Sep 2020)

ActionAid, Cox’s Bazar, Bangladesh.

Responsibilities:

MikroTik & Cisco Router configure administration & utilization from different level of access on MikroTik.

NAS management knowledge such as user creation, access permission, data backed up and data restore.

Manage Active Directory administration, Domain User Create, Modification, Policy Implementation, Security Manage.

IT Infrastructure Develop, Analysis, Instigated and Preserved all work of IT Sector.

Network & Hardware troubleshooting, Network maintenance and provide all kind of technical livelihood related network as well as Dhaka-Cox’s Bazar operation Office VPN connectivity.

Good knowledge & Orient staff new technology to onboard of Office 365 & MSOffice and cloud computing such as SharePoint, Microsoft OneDrive, MS-Teams.

Interact with numerous computer platforms in a multi-layered client server environment such as NAS.

Preserved IT asset register by asset tag input in ERP system.

Time attendance system integration with ERP system. IT Officer (February 2017 to July 2019)

Ha-Meem Group, Agrabad, Chittagong.

Responsibilities:

Installed and configured computer hardware, software, systems, networks, printers and scanners

Response in a timely manner to service issues and requests

Repaired and replaced equipment as necessary and Testing new technology

Network Interface Design & Suport.

Punch Machine data processing for Attendance purpose.

Vehicle Operation Management software and Tracking software sustained.

Trained-up to user for IT related issue.

Outlook setup & troubleshooting.

IT Support Specialist (February 2012 to February 2017) Banglalink Digital Telecommunications Ltd. Gulshan-1, Dhaka. Responsibilities:

Give different types of Software, Hardware, Servers and Network based technical solutions to the Employee

IT Asset Management using WIMS

Call Centre Software installation. (AVAYA Agent, AVAYA OneX Communicator, Symon Inview, PCS Agent, PCS Supervisor, etc.)

1st Level IT Support for all IT problems to Banglalink user end (Approx 2500 users).

Planning In Implementing structured LAN, WLAN for New office setup

Remote Support, Monitoring and Maintaining Computer Systems and Networks.

Video conferencing support to high level users through CISCO & AVAYA systems.

Talking to users through a series of actions, either face to face or over the telephone to help setup system or resolve issues.

Playing with multiple Technical platforms.

Performing Active Directory functionalities with secure and efficient administration.

Managing Groups in AD.

Managing User & Service Accounts with duration.

Team Leading on the absence of the Manager.

System Support Engineer (Part Time)

Dynamic Information Solution, London, United Kingdom. (January 2011 – January 2012) Employment off for Higher Study in UK: January 2010 – December 2011 Educational Qualifications:

BSc In Computer Science

Middlesex University in London, UK

End Date: 2012

Diploma in Computer Engineering

Bangladesh Technical Education Board

End Date: 2007, Duration: 4 Years

Secondary School Certificate

Chattogram Education Board, Bangladesh.

End Date: 1999, Obtain: 1st Division

Professional Qualifications:

Certificate of Completion_Microsoft Office 365 Administration

Microsoft Azure Administrator AZ104 Cert Prep 1 Manage Azure Identities and Governance

Cisco Certified Network Associate (CCNA).

Network Knowledge Shearing

LAN, WLAN, MAN, WAN Setup, configuration & troubleshooting, Remote Support.

1st4sport Level 2 NVQ in Spectator Safety

Fire Marshal, 1st Level,

Personal Info:

Full Name : Md Mainuddin

Father’s Name : Humayun Kabir

Mother’s Name : Khatija Begum

Date of Birth : 10 March 1984

Gender : Male

Marital Status : Married

Nationality : Bangladeshi

Passport : A06853301

Religion : Islam (Sunni)

Current Location : Bangladesh

Interests & Hobbies:

Enjoy so much Traveling, Long drive & Social work. Football, Cricket & Badminton is my preferred mutants. Love to spend time with acquaintances and family & goes out and hanging round with them in my leisure time.

Md Mainuddin

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