VILLALOBOS ODELL BODY

adz5ud@r.postjobfree.com 323-***-****

Information Technology Specialist, Network Technician Physical & Data Link Layer, Troubleshooting, Repair & Maintenance of Computers, Customer Service, Audio & Video Editing

SOFTWARE/HARDWARE SKILLS

●Languages: Java, jQuery, PHP, C, SQL, Python

●Exchange

●Windows Server

●Network monitoring tools Nagios, SolarWinds, Zabbix

●AppDynamics

●Software Tools: Android Studio, Android SDK

●Proficiency in Windows environments, DNS administration, network monitoring, and TCP/IP protocols

●Firewall and security protocols

●Macintosh OS X

●Microsoft Office 365; Word, Excel, Access, PowerPoint, Visio, Outlook

●Zoom

●Ability to design secure wireless LANs using Air magnet Survey and RF Planner, assess infrastructure’s RF environment, place and Tune AP’s

●Support, Diagnosis & Troubleshooting, Hardware/Software Configuration & Installation, Maintenance & Repair.

●Leadership Abilities, team working capabilities, and balancing priorities

●Microsoft Active Directory

●Troubleshooting issues in software, printing, hardware, networking, and file sharing

●Experience with SaaS and Desktop Virtualization

●Social Media Management and Digital Media Creation

●LANDESK, and AirWatch

●Cisco Access Points, Cisco 3945/K9 Routers, Switches, HP Wireless

●Controller Cisco 5500 & IOS Software

●Alcatel Lucent Routers and Switches, Wireless Controller Aruba-360

EDUCATION & CERTIFICATES

ALCATEL LUCENT WIRELESS CERTIFICATION - Long Beach, CA Feb. 2009

A.S. DEGREE: ELECTRONICS TECHNOLOGY - Los Angeles Southwest College, GPA: 3.45 2007

ELECTRONICS TECHNOLOGY CERTIFICATE - Los Angeles, CA Dec. 2006

COMPUTER SERVICING CERTIFICATE - Los Angeles, CA Dec. 2006

EMPLOYMENT HISTORY

Alo/BellaCanvas – Beverly Hills, CA

Help Desk Support Technician 6/23- current

●Help end users with their software and hardware needs using Azure AD, JAMF and MS Office Admin.

●Install computers for both users and for machinery at warehouses.

●Assist the server and network teams with both hardware and the systems.

●Mobile Device Support/ Android 13 and iOS 16 phones/ setting up Microsoft Authenticator.

●Create new user accounts and profiles in Active Directory and ERP

●Assist the warehouse with issues including the above but also including scanners and mobile devices.

KBLA 1580 AM/Smiley Audio Media – Los Angeles, CA

Head of Digital Media/Board Operator & Producer 10/21- current

Supervise The Entire Team Of Podcast Producers And Oversee Workflow Processes.

Lead Communication with Web Designer/ provide RSS feeds for podcast and edit websites HMTL, CSS and php.

Collaborate With It, Studio, And Software Teams To Address Technical Challenges And Facilitate Smooth Adoption Of New Systems Or Software.

Provide Strategic Supervision Of The Podcasting Ecosystem, Ensuring Daily Show Production; Including Utilization Of Tools Such As Google Docs & Calendars, Futuri Post System, Canva, And Producer Emails.

Oversee Podcast Distribution Across Multiple Platforms, Ensuring Accurate Delivery And Maintaining Account Integrity.

Ensure Prompt Daily Upload Of Assigned Shows, Prior To Midnight.

CoSa VFX – North Hollywood, CA

IT Help Desk Tech (Production Support) 3/23- 6/23

●Provide user helpdesk support, image and deploy user workstations, create and terminate user accounts on multiple systems according to protocol, install and configure Mac and Windows software as needed, and support render operations for the facility.

●Troubleshoot base computer hardware, software, and OS issues, along with supporting Visual Effects (DCC) software issues are a significant part of this position’s responsibilities.

●Ensure that helpdesk requests are addressed in a timely fashion and are escalated as appropriate.

●Assist the onboarding of users to IT systems, ensuring new users are properly oriented and ready to contribute.

●Carry out proper record keeping and tracking of systems, software, and users; regularly reconcile tracking with utilization - inventory control, user licenses, or computer access to the network.

●Support installation/configuration, operation, and maintenance of systems hardware for dedicated render farm nodes, storage, networking, and other infrastructure systems, as needed and instructed by the Head of IT.

●Participate in technical research and testing in conjunction with the IT Team.

Bailiwick Technology/US Bank - Los Angeles, CA

Network Engineer - Lead 2/23- 3/23

●Established and maintained network performance by documenting and enforcing system standards

●Build net configurations and connections & IP address auditing

●Troubleshoot network problems, DNS related issues and outages and scheduling upgrades

●Established networking environment: designed system configuration and directing system installation

●Configured router and updated data servers and network equipment

●Designing and deploying dynamically scalable, available, fault-tolerant, and reliable applications

●Lead and supervised Low Voltage techs and Prepare client location for installation

●Installed & received, and organized all network switches, workstations, peripherals, check scanners, signature pads, keyboards, and phones.

●Maintain detailed documentation of network configurations, incidents, and troubleshooting procedures

TOMS Shoes – Culver City, CA

Desktop Support Specialist/Network and Systems Admin 9/22- 2/23

●Provides technical support to staff, in person and remote, setting up, troubleshooting, upgrading, and replaced equipment and software for Mac and PC users

●Uses the SCCM, JAMF toolsets and ServiceNow to manage incidents/requests

●Worked with VMWare, Virtualization technology and AWS Platform as a Service (PaaS & IaaS)

●Supports in emergency network outages. Configure switches and routers, Aruba and HP switches

●Supports on and off-boarding of staff by provisioning accounts, assigning users to groups, configuring equipment including laptops, phone and collaboration tools, and assisting users directly

●Managed Microsoft Office 365 Admin Center, Mimecast, Zoom Dashboard and Active Directory

●Programmed with C# to develop the Business logic, where in extensively implemented the Object Oriented Programming methodologies

Northrop Grumman - Redondo Beach, CA

Network & Desktop Support Technician 4/22- 9/22

●Taking inbound calls from desktop techs/clients, troubleshooting, using ticketing systems

●Troubleshoot network and communication problems related to wired, wireless, and Wide Area Networks

●Support and maintains user account information including rights, security, and systems groups

●Perform work in compliance within specified warranty requirements

●Train others in the use of software such as VPN, Citrix, Remote Desktop

●Encryption tools including Bitlocker and Filevault

●Imaging SSD & M2 drives using MDT and Deployment Studio

Occidental College - Los Angeles, CA

Technical Support Specialist 11/21- 4/22

●Technical support in an enterprise environment

●FreshService for ticketing management

●Microsoft Windows Remote Desktop Services

●Administration of Active Directory Users and Objects

●Troubleshoot client wired and wireless networking and connectivity issues

●Microsoft Office 365 set up

AT&T/DXC - Los Angeles, CA

Team Lead Desktop Support 8/18- 11/21

●Maintained over 200+ computers with Windows 10; upgraded and repaired when needed

●Provided assistance to employees on any technical concerns

●Perform installation duties new software, identified and executed any corrections

●Utilize multi-site Windows Active Directory infrastructures (DSR)

●Assisted in coding, design and testing of technical solutions

●Supported Cloud and SaaS Applications and Single Sign On: Gmail, Calendaring, Drive, Sites, Groups & AWS

●Supported the execution of supply chain transactions with JAMF & SCM Platform

BlackBox Network Service/Bank of America - Los Angeles, CA

Network Tech/Desktop Support 11/17- 8/18

●Support multiple client locations receiving request via dispatch or MAC service request

●Repair computer systems, phones or applications and other equipment in banks and call centers

●Provide Windows Support, troubleshoot network connectivity issues, install operating systems, applications, system imaging and data migration

●Support inventory management activities such as receiving inventory, tagging of assets, tracking spares, ordering inventory, updating inventory records, prepare and return damaged equipment

●Perform onsite call-through, data, voice, website and security testing

Juicero - Commerce, CA

Network Technician/Network Security/Helpdesk Support 2/17- 11/17

●Monitor network communication

●Monitor security Systems -Access Control and CCTV

●Update system as soon as new version of OS and application software

●Password and identity management

●Maintenance of server security, network and system

●Imaged and installed applications and updates to users Lenovo Laptops

IPC Healthcare - North Hollywood, CA

Desktop Support 8/16-2/17

●Configured and deployed new computers for end-users in selected departments

●Installed, configured & tested new applications in the computers and deployed them to the users

●Setup docking stations for laptops and dual monitors for all workstations

●Provided technical assistance for users during the integration of two companies with two domains

RMCOnAir.com Roscoes Media Center - Los Angeles, CA

Web Developer & Digital Marketing Coordinator 10/14-12/16

●Lead team in designing and developing website for RMCOnAir.com for streaming video and audio content.

●Managed media; stored & transferred internal, audio, video & metadata

●Assist in producing Social Media content

Dell AT&T Star - Los Angeles, CA

Hardware Technician 5/15-10/15

●Install Software on tablets and other devices in designate store locations

●Set up PC to communicate with AT&T’s network to remotely monitor tablets and other devices

●Document MAC addresses, data and serial number on daily reports

Affiliated Technology Solutions Lawndale, CA

Network / VoIP Technician 9/14-11/14

●Operations Analysis, Systems Evaluation, Technology Design, Operation Monitoring, Quality Control Analysis, Management of Material Resources & Equipment Maintenance

●Design and establish office phone networks

Vector Resources - Torrance, CA

Wireless Network Technician & Troubleshooting 3/13- 9/14

●Configure all campus switches, access points, and routers; upgrading local area networks.

●Respond to client LAN/WAN network outages; troubleshoot and fix connectivity issues.

●Document LAN/WAN network layout and design.

●Design, plan, establish, and optimize wireless networks.

California Crusader Newspaper - Hawthorne, CA

Network Administrator/PC Repair Technician 4/10 to 12/12

●Setup Local Area Network and Wide Area Network for Office

●Installed Software, Printers, and assisted Staff members with PC problems

●General computer maintenance, OS update, & data backup for all PC’s in office

Vector Resources - Torrance, CA

Wireless Designer, and Site Surveyor 10/07-05/10

●Evaluation of current plumbing, wire, or electrical systems, responsible for planning of large scale systems projects through vendor with knowledge of WAN systems & networks.

●Surveyed wired and wireless networks and equipment with RF survey

●Used survey software for both pre- & post-installation WLAN surveys to collect RF data on the sites.

●Determine the optimal number and placement of WLAN Infrastructure devices which to provide the best coverage and throughput require by the users in cost effective way.

Arey Jones Integrations Los Angeles, CA

Computer Technician (seasonal) 6/07 to 10/07

●Installation of Macintosh, and IBM Computers on LAUSD’s Campus.

●Configure LAN’s, wireless laptops, carts, and printers.

●Setup computer wire managing and lockdowns.

●Loading and unloading trucks with computer equipment.

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