Customer Services Post Closing

d a t e * r o m e r o @ y a h o o . c o m C e l l : ( 9 4 9 ) 2 3 5 - 6 2 9 8

Ernesto (Ernie) Z. Romero

Objective

To obtain a position in an Industry where I can utilize my strong analytical skills, ability to learn quick and implement my hard work ethic for the success of daily operations.

Professional Experience

Receptionist/Post Closing –Green Lending Wholesale Tustin, Ca Oct/2022 – Feb/2023

Provided excellent customer services to incoming calls. Priorities loan docs, scan and upload them to Encompass. Reach out to our previous inventors to retrieve Deed or Trust and Final Title policy.

Government Loan Insurer/Post Closing –West Gen Lending Irvine, Ca Feb/2021- Sept/2022

Provided excellent customer services to prospective customers. Verify and rectify the problem each loan and solve it and approved the FHA certificate. Transfer FHA loan numbers to other potential companies. Reach out to previous investors to retrieve Deed of Trust and Title Policies. Prioritize loan docs and upload them in Encompass.

Customer Services –Monster Loan Lake Forest, Ca August 2018– Feb 2020 Provided excellent customer services to prospective customers. Verify information submitted by the consumer through an online inquiry. Quickly build rapport with potential clients and identify customer’s goals and objectives. Able to handle high volume phone calls.

Customer Lending Representative–Loan Depot, Lake Forest, Ca June 2015– July 2018

Provide excellent customer services to prospective customers. Verify information submitted by the consumer through an online Inquiry. Quickly build rapport with potential clients and identify customer’s goals and objectives. Able to handle high volume phone calls

Lead Representative–Budget, Lake Forest, Ca February 2013– June 2015 Responsible for opening and closing procedures of store phones making reservations. Also maintaining inventory and making sure reservations are being met 1

& special requirements are being fulfilled. Meeting current Clients and prospecting for more regular clients through networking and marketing along with handling customer complaints

Summary of Qualifications

Proficient: Microsoft Word, Excel. Outlook, Adobe & Sales Force. High motivated leader and team player, Outstanding organizational and time management skills, Superior problem-solving abilities. Bilingual-Spanish. Typing Speed: 50 WPM 10 Keystroke: 8,206 KPH

Education

General Studies– Saddleback College, Mission Viejo, Ca 2