Customer Service Representative
Resume:
Shequita Evans
Chicago, Illinois 60647
adz5po@r.postjobfree.com
Dear Hiring Manager,
This letter is to express my interest in discussing any current open position. The opportunity presented is very appealing, and I believe that my experience will make me a competitive candidate for this position.
The Key strengths that I possess for success in this position include, but are not limited to, the following:
*provide exceptional contribution to customer service for all customers and associates.
*strive for continued excellence.
*strong communication skills.
*I’m self-motivated.
*eager to learn new things.
You will find me to be energetic, confident, and personable, the type of person whom the customer can rely on. I also have a wide latitude of experience that gives you the advantage to place me in a number of situations with confidence that the level of excellence you expect will be met. Please see my resume for additional information on my experience.
I hope that you will find my experience and interests intriguing enough to warrant a face to face meeting, as I am confident that I could provide value to you as a member of your team.
Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
Shequita Evans
Shequita Evans
3747 Mclean Apt 305
Chicago Illinois,60647
adz5po@r.postjobfree.com
Objective
Tenured customer service representative seeking position to contribute to an organization where expertise can be utilized. Desire to obtain a key role within a growth oriented organization.
Qualifications/Skills
Excellent Communication Skills Exceptional Customer Service Skills Google Docs/Sheets Microsoft Office/Edge
Inside Sales Support Strong Work Ethic
High Volume Call Specialist Adaptable Team Leader
Employment
Mindlance Staffing 10/2021- 07/2022 New Jersey (Prior Authorization Rep)Assist callers with submitting for authorization application for speciality drugs via phone data entering the information with in the system
UCP Seguin 02/2020 - 07/2020 Cicero, Illinois (Life Skill Instructor)
Assist developmental adults with disabilities to have life skills to interact with others. Providing mobile services to different events and locations around the Chicagoland area.
Collabera (CVS) 09/2019 - 02/2020 Buffalo Grove, Illinois (Benefits Verification)
The primary responsibilities are to verify insurance coverage for both new and existing patients in order to process patient prescription orders in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.
Kelly Services (AIM) 06/2019 - 09/2019 Westchester, Illinois (Customer Service)
Receive request for referral assistant via ordering physician office. Process orders via data entry deliver determination.
TW Medals 09/2018 - 12/2018 Carol Stream, Illinois (Customer Services)
Fulfilled orders for shipping and receiving; delivery and Pick up. By inputting quantity and destination information.
Medix 03/2018 - 05/2018 Chicago, Illinois (Customer Service Rep)
Answer calls regarding bad debt for Michigan University Hospital informing debtors of the past due amount. While accepting payment over the phone via Debit, Credit Card, ETC.
Homeinstead Senior Care 07/2016 - 09/2017 Elk Grove, Illinois (Caregiver)
Provide care and support to older adults in their homes, from personal care to preparing meals and assisting with daily activities while giving support and companionship.
Harris and Harris 11/2015 - 04/2016 Chicago, Illinois (Debt Collections)
Coordinated calls, collection and payment processing for various Hospital Systems utilizing CUBS programming. Contacted individual payees to assure timely response. Recognized with performance accolades for goal achievement.
Lasalle Network
Chicago, Illinois (Customer Service) 04/2015 – 08/2015 Generated delivery and service requests for hospice equipment in their integrated systems. Instituted a program to assure timely customer response.
Azimuth
Chicago, Illinois (Customer Service) 03/2014 – 11/2014 Customer facing representative at O’Hare International Airport. Led
patrons to proper modes of transportation. Accommodated passengers with hotel reservations, discounts, airline promotions, etc.
Stericycle
Chicago, Illinois (Customer Care Technician) 12/2008 – 02/2014 Triaged patients for numerous Chicago based physicians. Managed patient care process. Communicated patient requirements to clinicians to determine next steps. Assured customer satisfaction with timely response. Contacted emergency departments for callers, as well as coordinating physician follow up calls.
ADDITIONAL SKILLS
Successful magazine telemarketing
Healthcare facility reception
Newspaper production and filing.
EDUCATION
Bradley University, Peoria, IL
Certificate, Studies in Teacher Education, 1985
GPA: 2.8
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