Case Manager Human Services
Resume:
JENNIFER RAMOS
**** ******** *** *****, *.Y. ****0
****************@*****.***
Education
Boricua College
B.S in Human Services May. 2019
A.A in Liberal Arts Dec. 2018
Skills & Qualifications
• Bilingual in both English and Spanish, Qualified Intellectual Disabilities Professional (QIDP), IDD population skills, Leadership Skills, Motivational skills, Time Management skills. Excellent interpersonal, public speaking, and written communication skills. Teamwork Oriented, Logical, Ethical, Authentic, Empathetic and Determined.
•Familiar with systems Medisked, CHOICES, EVERO, ECW, ECC, PROMIS, CONNXT, UAC, E-Paces/Foot-Hold. Work Experience
CRCDD IRA Bronx, N.Y.
Case Manager 03/20/2023-09/18/2023
● QIDP/Case Management Duties & Management Responsibilities
● Complete Psycho-Socials Annually, Psychotropic Consent's, PEP, SAP's and PPO's
● Complete Referral packets for Psychological Evaluations and other referrals as needed
● Conduct Meetings with Advocates, families and IRA team
● Complete daily/monthly Activities calendar and plan of treatment for Active Engagement
● Assess all individuals and IRA binders daily
● Assess and Review Medical Logs, BM logs, Behavioral logs, Bedtime charts, Tooth-brushing logs and Progress notes
● Oversee/support and train 22 DSP workers, supervise & maintain the IRA
● Maintain a Caseload of 11 individuals
● Meet and work closely with the Psychiatrist, Psychologist, LPN and Medical Coordinator
● Work closely with the IRA's Director and Residence Manager
● Set up and book all rides for individuals with ACCESS-A-Ride and U & ME Transportation
● Review and maintain the PICA and Visitor's binder Daily
● Run through and check in and out the whole IRA daily
● Complete External SAP IRA forms weekly.
● Complete Clinicians/Medical staff time sheets as well as DSP staff time on Paychex
● Advocate and provide Emotional support for individuals and perform other duties as assigned Care Design NY Bronx, N.Y.
Bilingual Care Manager 04/18/2022-02/8/2023
● Conducted Annual/Semi Life Plans on a timely matter as well as Conducted all I AM Assessments.
● Provided all service/resources and implemented contact notes on Medisked and all other tasks completed
● Generated referrals for different service providers as needed and provided needs for all member's
● Worked closely with several Day Hab centers, IRA's and ICF and other organizations
● Encompassed Emotional support, Administrative documentation and Healthcare Management
● Completed several billings daily and identified/followed all incident reporting guidelines and procedures ensuring immediate safety of the member
● Contacted all members to meet quarterly conduct as well as completed home visits
● Managed all Members' disabilities, advocated and reached different government agencies
● Reported all incidents to the Incident dept/Maintained a caseload of 38 members
● Evaluated/Revaluated all members as needed as well as attended and conducted all meeting's
● Attended conferences, webinars and training's pertaining to the IDD community
● Updated the Excel Tracker sheet daily and performed other duties as assigned Essen Health Care Bronx, N.Y.
HARP Care Manager 12/13/2021-03/17/2022 (Temp Contract)
● Created Care plans for all patients & completed Mental Health Assessments
● Maintained a Panel of 63 daily and Provided CORE Services, resources and assisted their concrete needs
● Created Encounters of all Services that were provided and goals that will be met. As well to documenting all phone conversations in Foot-Hold as an encounter
● Worked closely with the Care Coordinator and Director as a support team for each member
● Worked closely with the Care provider, pcp, therapist and other agencies
● Implemented all encounters, assessments, Care plans and progress notes into ECW/Foot-Hold system
● Conducted Annually home visits as needed to assess the patient for services Vibrant Emotional Health Bronx, N.Y.
Case Planner 10/16/20-10/25/21
● Planned Home Visits/virtual contacts through Face-Time, What'sApp and Zoom remotely due to COVID-19
● Assessed, Evaluated/Screened the family and children
● Received cases through ACS as well to Walk-In Families
● Generated referrals for parenting classes, Mental Health Services, Counseling, speech therapy etc..
● Planned FTC’s, STC’s/EOC’s and other conferences with supervisor/Director and Intake Coordinator
● Provided different services/resources to families as needed, as well as researching
● Worked closely with Case Aid/Clinicians and Intake Coordinator
● Maintained a caseload of 14 cases and update progress notes
● Implemented all contacts in PROMIS and in CNNXT’s
● Uploaded documents and images of all families in CNNXT’s
● Created and Developed Safety Plans/Action Plans and Care Plans and other projects as assigned
● Completed CFA’S, FASP/ Initial CASI, DV, Alcohol and Drug Abuse Screenings
● Created & Email resources/Update FC manual on a daily basis
● Engaged, interact and work very well with families, as well to building relationships with all families
● Worked in the field, provided communities & neighborhoods with Flyers, Pamphlets and business cards for FC Program
● Screened families for depression/Anxiety, as well to completing the Out-Come Driven Service Plan
● Documented and implemented progress notes on a daily basis using word and CONNXT’s
● Covered the FTR team as needed
Cayuga Centers N.Y, N.Y.
Bilingual Case Manager 01/21/20-07/21/20
● Planned Home Visits and in office family visits for minors to reunite with families & Maintained a caseload
● Interviewed minor once the case was assigned to CM and worked closely with Clinician/Coordinator
● Contacted sponsor and back up sponsor to obtain minor and family documents and also contacted FP
● Assessed and interviewed sponsors, implemented information into Stride and hard files
● Flagged immigration, K.I.N.D and Parental interest for only MPP cases and completed discharge COV's
● Created SIR's/SA-SIR's to report incidents of separation at the U.S boarder and sexual abuse etc
● Implemented minors and sponsors information into UAC portal and updated progress notes
● Created safety plans/care plans for sponsors and met with minors on a weekly basis
● Completed criminal background checks, fingerprinting, sex offender’s registry for national & state and discharged Interests & Accomplishments
Mandated Reporter and CPR certified. Familiar with Word, Adobe, Excel & Outlook, Share point, Google Docs, SMARTY, HIPAA and OSHA.
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