Erika Ramos

adz5pk@r.postjobfree.com 864-***-****

*** ********* ***, ******, ** 29669

OBJECTIVE

To obtain an Industrial Engineering position in a forward-thinking company where I can utilize my skills and knowledge to contribute to the success of a progressive organization. EDUCATION

Clemson University Clemson, SC

Bachelor of Science in Industrial Engineering January 2021 – May 2023 Greenville Technical College Greenville, SC

Associate Degree in Arts and Sciences August 2018 – December 2020 WORK EXPERIENCE

TD BANK Greenville, SC

Contact Center Rep II – Bilingual March 2019 -Present

• Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience.

• Demonstrate sales ability including knowledge of all company products and services.

• Contributes to a fair, positive, and equitable environment that supports a diverse workforce.

• Supports the timely and accurate completion of business processes and procedures. Interim Healthcare Greenville, SC

Nursing Assistance June 2017 – March 2019

• Care for seniors and those with an illness, injury, or chronic disease.

• Check vitals, measure intake output, monitor blood glucose and document any changes.

• Work with a team of home health nurses and aides to ensure a patient’s care plan is followed.

• Observe patient and notify supervisor of issues requiring a change in care, medication, or medical equipment.

ANNA’S LINENS Greenville, SC

Supervisor August 2014 – July 2015

• Supported customer services goals and enhanced relationships through friendly, knowledgeable, and positive communication.

• Observed associate flow and identified areas for mentoring and training, as well as highlighted associates exceeding expectations.

• Verified accuracy of daily cashier batches by checking receipts, checks, and cash. CERTIFICATIONS

Clemson University

Six Sigma Green Belt December 2022

LANGUAGES

English Spanish

SKILLS

Arena Software MATLAB Macros Microsoft Office Minitab VBA Software Python SolidWorks

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