Service Representative Customer
Resume:
Lewis Kortsch
*******@*****.***
Cottage Grove, WI 53527
Summary
To obtain a position where I can apply my skills, dedication and desire to excel. Where I can work with, and lead people. My goal is to utilize my many talents to benefit my employer, my co-workers, and myself.
Over 20 years experience in Warehousing, Customer Service, Supervision, Operations and Project Management.
Effective fast learner
Detailed Orientated.
Able to perform multiple tasks.
Strong problem-solving skills.
Understands & responds to sense of urgency.
Able to maintain positive attitude under stress.
Administered and monitored ISO 9002 certification.
Experienced in budgeting and managing expenses.
Goal oriented
Effective Communicator
Work experience
Technical Sales and Service Representative
Stoughton Trailers- Parts Division - Stoughton, WI
April 2013 to July 2023
Providing technical assistance to customers via phone, e-mail and fax, relating to selection and applications for semi-trailer aftermarket parts. Also providing quotations, and order entry. Responsible for customers across the United States and Canada. Negotiated contracts with freight carriers for inbound and outbound shipments.
Route Sales Representative
Hostess Brands - Madison, WI
January 2012 to April 2013
Responsible for Direct Store Delivery sales, ordering, merchandising, and promoting Wonder bread and Hostess products. Involved in daily interaction with retail customers such as store owners, store managers, department managers, and receiving clerks. Develop and implement strategies for increasing market share. Handled the branch's only combination route, delivering and promoting both bread and snack products.
Inside Sales-Counter Sales
EMS Industrial - Madison, WI
January 2007 to December 2010
Responsible for assisting customers in product selection, entering customers’ orders, quotations, and troubleshooting via phone, fax and e-mail. Worked direct customer contact at sales counter. Providing Technical help with product selection and repairs. Helped in shipping, receiving and inventory as needed.
Technical Sales and Service Representative
Stoughton Trailers- Parts Division - Stoughton, WI
May 2004 to January 2007
Providing technical assistance to customers via phone, e-mail and fax, relating to selection and applications for semi-trailer aftermarket parts. Also providing quotations, and order entry. Responsible for customers across the United States and Canada. Negotiated contracts with freight carriers for inbound and outbound shipments. Involved in Company's Lean Manufacturing program.
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