Lejune T. Goode

571-***-****

***** ******* ***** **. ********,Va 20109

adz5ls@r.postjobfree.com

Education: Strayer University

Woodbridge, VA

Graduated – June 2005

Bachelor of Science in Computer Networking

Computer Learning Center

Manassas, VA

Graduated - September 1998

Computer Electronics Technology

ITIL V3 Foundation Certification Oct 2009

LEAN SIX SIGMA WHITE BELT Certification 2023

Windows 10 Troubleshooting and supporting in the Enterprise Certificate June 2013

Administering and Maintaining Windows 10 Certificate August 2014

Technical Skills:

Windows 10

SCCM

Remedy (Opening tickets troubleshooting problems) Expert Advisor

Managed Engine: Service Desk Plus ITSM system

HEAT ticket system

Technical and Customer support Troubleshooting

Microsoft Office 2016

Office 365 / Outlook 365

Microsoft Exchange (2007, 2010, & 2013, Online)

Active Directory User administration

Adobe Enterprise Management and Distribution

Conferencing Application and Services (Webex, GoToMeeting, MS Teams)

Avaya/Pingtone/Vonage phone system

MAC OS support

Desktop Central Asset and Device Management

AirWatch

DUO/VPN

Lead Desktop SupportAnalyst-Helpdesk, January 2018 – Present

Telesis /Belcan McLean, Va

Create accounts in Office 365 for Employees and Contractors.

Troubleshoot Dell laptops hardware and software.

Setup Vonage IP Phones. Running SDP Daily reports for IT Helpdesk.

Create accounts in Active Directory for CORP users.

Add groups and mailboxes, reset passwords in Microsoft Office 365 for users.

Add SharePoint Permissions for customers access SharePoint sites.

Desktop Support for users, contractors and Executive white glove service in the company.

ServiceDesk Plus and Que Management assigning tickets to IT helpdesk Team.

DUO/VPN software push Project, SOP and training for customers.

Avaya phone Agent IT support.

SOP Training for IT Team.

Windows10 Imaged laptops upgrade rollout for Telesis Corporate site employees and contractors.

Asset Management of IT Equipment. Taking on Lead Helpdesk responsibilities for IT Team.

Re-Imaging laptops Windows10 using SCCM/ add software Apps for Telesis Employees.

Desktop Support Engineer, November 2011-April 2017

Datapipe/MWCOG, Washington, DC

Provide helpdesk support for local, administrative and executive users.

Install and reimage Windows 7 and Windows 10 Desktops and Laptops using WDS server 2012.

Use of Active Directory (2012) to add standard user and admin user to different Organizational Units.

Provide Tier 3 Microsoft Exchange 2013 support, creating user email accounts and email mailboxes.

Assisted in a migration project to move user email accounts from Microsoft Exchange 2013 to Outlook 365.

Update and maintain Active Directory and the organizational units.

Create SharePoint accounts

Setup A/V and support equipment

Support mobile devices and application installation. Re-Imaging laptops using SCCM

Perform weekly backups through Symantec Backup Exec 2010 R3.

Setup meetings through WebEx.

Adding email to spam filter server.

Adding website to web filter server.

Adding URL and Applications to Group Policy.

Create phone accounts and password resets through VOIP pingtone.

Support office 365

Print and file share setup and troubleshooting.

Support 200 users in office and remotely.

Use of Active Directory to add standard user and admin user to different Organizational Units.

Provide Tier 2, 3 Microsoft Exchange (2007, 2010) support, creating user email accounts and email mailboxes.

Update maintain Active Directory (2008) and the organizational units.

Network Administrator, July 2007-August 2011

SRA/AO Courts, Reston, VA

Login to the Cisco switch router and configure ports to different VLAN.

Use Livestate re-imaging program to push image to PC’s.

Helpdesk/Network support for 200 AO government users at the COSC.

Support user’s installation and configuration of Lotus Notes application.

Patch cable to the switch to make connection live.

Perform cable drops in the data center for server ports.

Login to DHCP server and assign IP Address.

Novell Administrator, passwords and create user accounts.

Configure VOIP phone and Voicemail.

Configure user desktop phones.

Working the VTC video conferencing system.

Perform monthly ECC\EOC readiness equipment checklist.

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