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Information Technology Customer Service

Location:
Austin, TX
Posted:
October 04, 2023

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Resume:

Louis Pierre

**** *********** *****, **********, *****, 78626-4317

Phone: 347-***-****

Email: adz5ku@r.postjobfree.com

Professional Profile: Dedicated Information Technology Professional with a strong background in technical support and problem-solving. Seeking to leverage my transferable skills, diverse experiences, and proficiency in relevant technologies to contribute effectively to IT team.

Education:

Phoenix University, Riverpoint Pkwy, AZ 2023 - Present

Bachelor of Science in Information Technology

Vaughn College, East Elmhurst, NY 2017 - 2019

Bachelor’s degree in mechanical Engineer

Certifications

AWS Certified Solutions Architect-Associate

CompTIA Security+

CompTIA Security Analytics Professional

CompTIA CYSA+

GCSS - Army Qualified

Active Security Clearance

Skills:

Amazon Web Services, Cloud Infrastructure, Cloud Services, Access Control, Cyber- Forensics, Data Security, Disaster Recovery Planning, Firewall Configuration, Network Security, Threat Analysis, Malware- Identification, Cybersecurity Analysis, Cyber-incident response, Cybersecurity Architecture, Critical and Creative Thinking, Python (Programing Language), SQL Queries, Computer Network Concepts, Java, Oracle Database, Network Trouble-shooting, Cloud Services (AWS, Azure), Hardware/Software Support, excellent customer service skills, Data Entry, Problem Solving, Time Management and attention to detail.

Work Experience:

Amentum, Germany October 2022 – February 2023

Production Control Clerk (40 hours per week - Temporary Contract)

•Compiled and recorded production data to compare records and reports on volume of production, consumption of material and quality control

•Wrote production reports based on data compiled, tabulated and computed, following prescribed formats

•Maintained files of documents used and participated in the maintenance planning cycle

•Ensured compliance with safety directives, appropriate occupational safety and health standards, and applicable industrial safety publications

•Ensured scheduled and unscheduled maintenance actions are entered and completed in the GCSS-A or similar system.

United States Army, Fort Hood, TX October 2019 – August 2022

A.CO 91st BEB, Combat Engineer (40+ hours per week)

•Led customer service for GCSS-A related activities, coordinating requisitioning and turn-in actions.

•Administered unit maintenance requests within GCSS-A, ensuring accurate data entry and transmission

•Generated GCSS-A reports-maintained shop stock, and managed repair parts inventory

•Ensured scheduled and unscheduled maintenance actions were efficiently entered and completed in GCSS-Army

•Coordinated material distribution, performed physical labeling, and scanning of equipment

New York Foundling, New York, NY September 2017 – September 2019

Assistant Manager (40 hours per week)

•Provided comprehensive information to clients and maintained detailed records

•Managed inventory and coordinated supplies, demonstrating attention to detail

•Managed clients' financial assistance programs, enhancing financial management skills

•Organized and maintained database records, ensuring accurate documentation

New York Foundling, New York, NY November 2015 – September 2017

Direct Support Professional (40 hours per week)

•Engaged individuals in daily activities, encouraging skill development

•Monitored behaviors and implemented interventions, showcasing problem-solving abilities

•Ensured accurate documentation, managed inventory, and coordinated shipments

•Administered medication, emphasizing attention to detail and safety

Children’s Community Services (CCS), Queens, NY March 2014 – November 2015

Case Manager (40 hours per week)

•Advocated for clients and coordinated services, showcasing communication skills

•Managed documentation and reports, ensuring accuracy and compliance

•Conducted unit inspections and compliance tracking, demonstrating attention to detail

LANGUAGES

•English

•French

•Haitian Creole



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