Rebecca Elizabeth Knapik

***** ****** ***

Port Charlotte Fl, 33952

443-***-**** adz5kn@r.postjobfree.com

Objective

Seeking a full time position in clerical and customer ad/or service position.

Education

04/10 Harford Community College, 401 Thomas Run Road, Bel Air, MD 21015

● Successfully completed the Phlebotomy Technician program, including Medical terminology, introduction to computers, CPR for healthcare provider, HIPPA training, and phlebotomy theory and clinical as part of the curriculum.

04/93 Robert’s Institute of Hair Design, Aberdeen, MD 21001

● Successfully completed the Senior Cosmetology program under the direction of George Carr.

12/89 Essex Community College, Baltimore, MD 21237

● Focused mostly on general studies while attending this junior college. While there I did successfully complete the EMT program and was a registered EMT, with EOA and MAST training.

06-87 The Catholic High School of Baltimore, Baltimore, MD 21213

● Enjoyed classes in business administration, as well as two foreign languages, and speech classes.

Work Experience

9/20-9/21: Merchandising Associate at Lowe's Home Improvement Centers, Belair, MD 21009

● Read and implemented planagram changes on bays, as well as serviced various bays at 3 different Lowe's stores in northern Baltimore region.

12/19-06/20: Call taker at Cecil County Dept of Emergency Services, Elkton, MD 21921

● Received and processed 911 calls and all non emergency lines for CCDES, including lines for the CCSO. Processing and designating best protocol for each call received and then sending to appropriate dispatcher or suitable line for police handling.

03/13-12/19: Customer service representative and head cashier, Lowe’s Home Improvement, North East, MD 21901

● Full time head cashier, responsibilities included opening the front end for daily business, overseeing daily duties of cashiers, maintaining daily cashier schedules, giving managerial overrides as needed, stock front end areas and cleaning front end of store, training new cashiers and customer service representatives, troubleshooting computer/register issues and assisting a busy service desk with managing customer issues.

● Train new employees as cashiers, and customer service representatives

● Worked as a customer service representative at the service and returns desk at a busy home improvement chain. Duties included, answering multi-line phone, while waiting on customers, processing returns, handling customer complaints, processing contracts for installation work, processing phone orders, and processing and filling internet orders.

● Worked in cashroom, reconciling the daily sales, set up new registers for the following day, counting and proving the safe, running all sales and credit reports, responsible for ordering and receiving monies thru Guarda and processing it into safe.

07/10-Present: Senior cosmetologist, Shear Perfection Hair Salon, White Marsh, MD 21236

● Currently working in a private salon as a cosmetologist, other duties of which include checking clients in and out of salon as well as scheduling appointments, running daily reports for the salon and managing the cash drawer, training a student from Harford Technical, laundry and general maintenance of shop.

05/05-01/10: Senior cosmetologist, LaBritz Hair Salon, Joppa, MD 21085

● Worked in a private hair salon and spa as a senior cosmetologist, assisted in answering the phone and scheduling appointments, assisted clients with checking in and checking out, laundry and general shop maintenance as needed, as well as servicing my own personal clients.

03/94-05/2005: Domestic Engineer

10/93-03/94: Senior cosmetologist, Hair Cuttery Inc., Beards Hill Plaza, Aberdeen, MD 21001

● Enjoyed working at a busy new hair chain, where responsibilities included, waiting on clients, doing laundry, opening and closing the salon as well as servicing my own personal clients.

Accomplishments/Skills

● Have successfully completed the Phlebotomy Technician program at Harford Community College.

● Have taken a computer class take focused on Microsoft Word and Excel as part of the curriculum.

● Have worked with large groups and small groups of people, getting along well with co workers and clients

● Have a very professional attitude and strong work ethic.

● Very organized and like to maintain a structured work environment.

● Follow directions and multi task well.

Personal

● Trained new seasonal associates as cashiers, and customer service representatives for Lowes Home Improvement Stores.

● I have taught religious education classes at St. Francis de Sales Church for three years, teaching 1st, 2nd, and 6th grade classes. I have been responsible for planning and executing the lessons.

● I worked/volunteered for the Sharing Table of Harford County. This is a volunteer organization the serves the under privileged citizens a warm lunch every Saturday at a local church. I work for them about every 10-12 weeks in many different capacities, from food prep to supervising the teen groups who come to serve, to actually serving the clients their warm meals

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