Lauren Ellison

**** ****** **** **** *** Cincinnati, OH 45204 513-***-**** adz5k8@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional backed by management, front desk support, production, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Regarded as a natural people person with strong interpersonal communication skills.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Remain flexible, calm under pressure, and dependable.

Communication Platforms – Zoom, Skype, and MS Teams

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 40 WPM

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Insurance Verification Medical Office Procedures

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Diamond Oaks Diploma – Cosmetology, 2010

WORK EXPERIENCE

Comfort Suites – Hebron, KY 07/2023 – Present

Housekeeper / Front Desk Support

Answer inbound telephone calls, book reservation, check guest in and out, and accept payment.

Cleaned guest rooms as assigned and according to priority to meet deadlines.

Provided consistent, high standard services in a fast-paced, results-based environment.

Complete paperwork and followed regulations and hotel requirements.

Performed duties with attention to detail, accuracy, follow-through, and confidentiality.

Kelly Services – Florence, KY 01/2022 – 07/2023

Material Handler

Trained new hires, disassembled computer services, and inspected products.

Kept lines in stock with materials and followed job orders to ensure correct materials.

Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.

Worked and communicated effectively in order to meet deadlines and solve problems.

ProLogistix Temp Agency – Florence, KY 05/2020 – 01/2022

Assembly Line Associate / Package Handler

Trained new hires, took inventory, and picked, pulled and packed orders.

Stick labels on products and payed close attention to detail and followed work instructions to ensure compliance.

Ensured quality met specifications and quickly addressed quality concerns.

United Parcel Service – Cincinnati, OH 05/2016 – 05/2020

Health and Safety Supervisor

Supervised up to 200 drivers per center and supervised 3 centers in 3 different locations.

Conducted orientation and training of employees, enforced safety work procedures, and corrected unsafe working conditions.

Handled inbound and outbound telephone calls, investigated workplace accidents, and completed detailed audits.

Coordinated with Liberty Mutual to formulate prevention activities for the safety committee.

Used Microsoft Word, Excel, Power Point, Outlook, and MS Teams.

Prior employment included work at White Castle as a supervisor, key holder, and customer service associate for 3+ years

Supervised and trained new hires, opened and closed facility, created work schedules, and prepared and made bank deposits

Volunteered with Helping Hands in Cincinnati, OH from 05/2017 – 05/2018

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