Customer Service Representative

Penny Kent

*** ******* **, ****** ** ***** 478-***-****

**************@*******.***

Professional Summary

Detail-oriented administrative support team member offering solid background in office environments supporting efficient business operations. Accustomed to handling routine office needs. Positive and attentive customer service representative with 5+ years of experience in CSR roles.

Skills

Microsoft Clerical Support Database Administration

Written/Verbal Communications Word Processing Customer Service

Coordination Schedule Maintanence Records Retrieval

Multi-tasking Decision making Data Analysis

Education

Graduated Baldwin Highschool 1992

Experience

Customer Service Representative

Tractor Supply-5401 Virginia Way, Brentwood, TN 37027/October 2021-June 2023

Provide quality customer service to members daily to build brand loyalty.

Identify customer needs through active listening techniques.

Review customer profiles to find opportunities to better service needs.

Administrative Assistant

Self Storage Secure-500 M. Friedman Drive, Sandersville, GA 31082/ August 2017-August 2021

Managed all clerical tasks for office.

Managed all incoming and outgoing mail, packages and faxes.

Tracked inventory information with continuously updated Microsoft spreadsheets

Managed billing accounts.

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