Agent gestion STEG

Hassen RAWAFI

Tél 002**-**-***-***

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Foussana Kassrine, Tunisia

Agent Gestion STEG (Tunisian Company for Electricity and Gas)

I am a seasoned STEG (Tunisian Company for Electricity and Gas) Management Agent and experienced Head Cashier in the field of financial management for the company, with over 6 years of experience.

Over the years, I have successfully climbed the ranks, holding various key positions within leading companies, which has allowed me to gain a comprehensive understanding of the financial and operational challenges that today's businesses face.

I am known for my ability to align financial goals with the overall company strategy while maintaining a rigorous approach to compliance and ethics.

I have a strong desire to support the professional development of my colleagues and teams.

Integration into a new country can come with challenges, and I am confident that I can make a persevering contribution to a company in Canada.

PROFESSIONAL EXPERIENCE

Head Cashier July 2017 – Present

STEG (Tunisian Company for Electricity and Gas), Tunisia

•Process customer invoices by verifying the amounts due, calculating penalties for late payments, and issuing appropriate receipts or invoices.

•Be prepared to answer customer questions regarding their bills, rates, and payment options, providing quality customer service.

•Maintain an accurate record of all financial transactions conducted during their service, including counting cash in the till at the beginning and end of the day.

•Prepare daily, weekly, or monthly reports on transactions made and payments received.

•Follow STEG's internal policies, procedures, and regulations concerning financial management and fund security.

•Be involved in resolving such situations in cooperation with other departments within STEG.

•Ensure that cash in the till is secure at all times and follow established security protocols.

•Participate in training to stay updated with changes in policies, regulations, and financial management systems.

•Providing courteous and professional service to customers is essential to ensure their satisfaction and loyalty

Intern Cashier May 2016 – June 2017

STEG (Tunisian Company for Electricity and Gas), Tunisia

•Process customer invoices by verifying the amounts due, calculating penalties for late payments, and issuing appropriate receipts or invoices.

•Be prepared to answer customer questions regarding their bills, rates, and payment options, providing quality customer service.

•Maintain an accurate record of all financial transactions conducted during their service, including counting cash in the till at the beginning and end of the day.

•Prepare daily, weekly, or monthly reports on transactions made and payments received.

•Follow STEG's internal policies, procedures, and regulations concerning financial management and fund security.

•Be involved in resolving such situations in cooperation with other departments within STEG.

•Ensure that cash in the till is secure at all times and follow established security protocols.

•Participate in training to stay updated with changes in policies, regulations, and financial management systems.

•Providing courteous and professional service to customers is essential to ensure their satisfaction and loyalty.

INTERNSHIPS

Internal Training in Electricity Distribution, Karaouan Nord Aug 2023

STEG (Tunisian Company for Electricity and Gas), Tunisia

Process text, spreadsheets, and presentations using MS Office.

SKILLS

•Have strong money management skills, including accounting, calculating amounts, and handling financial transactions.

•Provide quality customer service by interacting with customers in a professional and courteous manner.

•Company policy knowledge: Understand and follow company policies regarding financial management, fund security, and data confidentiality.

•Be accurate in processing transactions, counting money in the till, and issuing receipts.

•Be able to effectively handle disputes related to payments or financial transactions.

•Ensure the security of cash in the till and follow established security protocols.

•Be able to work under pressure, especially during peak periods.

•Demonstrate integrity in handling customer money and discretion regarding financial information.

LANGUAGES

French, English, Arabic

REFERENCES

On request

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