T'ia Edwards

*** *. ****** ** ***. #**, San Pedro, 90731, CA (US)

310-***-****

adz5c2@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a hardworker, team player, excellent listener, and a great asset to have. Customer service is my speciallty, and I was an Assistant Manager for 2 years, which allowed me to gain lots of computer knowledge, assisting customer needs, and hiring canidates to build a strong team. I excel in working with others and/or alone. I follow directions and finish tasks at hand. Im self motivated and happy to help out when its needed.

EXPERIENCE

Sales Representative, Quick N Clean/Super Star Car Wash

• Overcame objections with effective product demonstrations and persuasive communication skills.

• Determined customers’ needs based on car filth.

• Exceeded sales objectives to capture new customers and member growth.

• Remained up to date on current offerings.

• Built relationships with customers to increase likelihood of the business.

• Trained new employees on company customer service policies and service level standards.

• Confirmed prices and processed payments to complete sales.

• Met sales quotas by utilizing upselling opportunities. Jun. 2021 - Sep. 2023

San Pedro, CA

Assistant Manager, Quick N Clean/Super Star Car Wash

• Open and close the business.

• Supervised teams and provided clear objectives made with consistent performance.

• Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.

• Kept paperwork updated and sent with Microsoft Office, Word, and Excel.

• Counting inventory and accounted for revenue.

• Supported recruiting, training and professional development efforts.

• Delegated tasks to appropriate staff members.

• Controlled labor costs by using demand-based workflows. Jun. 2021 - Sep. 2023

San Pedro, CA

• Hired qualified employees using targeted strategies to reach candidates.

• Managed daily workloads by deligating tasks.

• Investigated customer complaints, identifying and changing processes to remove faults.

• Managed daily workloads by organizing effective schedules and delegating tasks. Cook, CSR, Delivery Driver, Pizza Hut

Cook:

• Prepare pizzas and other menu items.

• Clean work station before and after pizza is prepped.

• Supported CSR by helping prepare pizzas and related food items. CSR:

• Box and package orders.

• Dispatch delivery drivers to their assigned orders.

• Assist customers/ take orders.

• Answer phone calls to take down orders.

• Clean work station.

Delivery driver:

• Used time between deliveries well, helping to keep store organized and customer- ready.

• Supported CSR by helping prepare pizzas and related food items.

• Delivered pizzas efficiently based on extensive knowledge of area streets.

• Handled deliveries on time while safely operating vehicle.

• Collected customer signatures for deliveries.

Aug. 2020 - Aug. 2021

San Pedro, CA

EDUCATION

High School Diploma

• San Pedro High School, San Pedro, CA

June. 2021

Customer Service

Microsoft Office

Coaching

Hiring Employees

Communicator

SKILLS

Expert

Experienced

Expert

Expert

Expert

Taking Phone Calls

Scheduling

Experienced

Expert

English

LANGUAGES

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