Systems Engineer Customer Support
Resume:
PRINCE SHARIF
Queens NY
***************@*****.***
US Citizen
OBJECTIVES
Linux System Engineer with above 6 years of experience, responsible for deploying, configuring, installing, and maintaining Linux-based servers. Experience in virtualizing environments using Red Hat Satellite. Experience includes developing Ansible Playbooks to automate various tasks and hands on working with Docker container and container orchestration tool Kubernetes. Responsible for resolving user issues, addressing change management requests, and implementing protective measures to identify potential issues. Hands-on experience with Git for version control and experience working with the AWS cloud. Possess strong problem-solving skills, adaptability, and the ability to troubleshoot system-related issues.
SKILLS
Operating Systems: Red Hat Enterprise Linux, RHEL, Ubuntu, Debian, CentOS
Configuration and Management: NFS, DNS, DHCP, FTP, Vsftpd, HTTP, HTTPS, Apache, Nginx, Samba, PXE boot, Kickstart, and MySQL
User authentication: Active Directory, Open LDAP, Single Sign-On
Patching and Provisioning: Red Hat Satellite, Ansible, Yum, RPM
Disk Storage Management: SAN, NAS, RAID, LVM, XFS, EXT4, EXT3
Virtualization Tools: VMware VMotion, vCenter, vSphere, vCenter Converter
Hardware Troubleshooting: Rack and Stack, Build servers, ILO, IDRAC, KVM, RAID,
Monitoring and Ticketing Tools: ServiceNow, BMC Remedy, Nagios, Zabbix, Splunk
Automation & Orchestration tools: Ansible, Bash, Docker, Git, GitHub, Kubernetes
Amazon Web Services: IAM, EC2, EFS, EBS, S3, Route 53, CloudWatch, RDS, VPC
EXPERIENCE
MAY 2021 – Present
Apple, San Francisco, CA
Linux Systems Engineer
Accountable for patching, configuring, and monitoring various Linux operating systems, including REHL, CentOS, and Ubuntu.
Possess experience in VMware infrastructure, including building, configuring, and maintaining ESXI servers and VMs on vCenter using vSphere client.
Responsible for the end-to-end process of developing, deploying, testing, and monitoring custom-made in-house web-based applications.
Successfully launched, configured, and maintained EC2 instances and created S3 buckets, attached EBS volumes with EC2 instances. Configured EFS.
Skillful in configuring subnets, security groups, IAM roles, and policies according to company requirements.
Established and utilized CloudWatch to effectively monitor AWS resources.
Employed Ansible as an automation tool for system configuration management.
Successfully deployed and maintained infrastructure through the use of Ansible playbooks.
Proficient in utilizing Ansible for remote software installation and updates. Worked with Ansible roles for automating tasks on Linux servers.
Proficient in using Git for source code management, version control, and collaboration with other developers.
Skilled in resolving merge conflicts within Git.
Proficient in diagnosing and resolving application alerts generated by monitoring tools such as Prometheus, while also conducting thorough root cause analysis.
Actively engaged in daily incident management with ServiceNow, resolving client-raised problems on a regular basis.
Experience with MySQL and MariaDB databases administration.
Displayed proficient skills in Docker containerization technology, encompassing containerization concepts, tools, and platforms.
Skillful in designing, deploying, and managing Docker containers utilizing Docker Compose, Docker Swarm, and Kubernetes.
Created Kubernetes pods by writing a YAML file that defines the Pod's specifications, including its metadata, container image, and resource requirements.
FEB 2019 – APR 2021
Cigna Health Care,Berkeley, MO
Linux Systems Admin
Employed automation techniques to install Red Hat Enterprise Linux Servers and CentOS across physical and virtual environments via kickstart and manual configuration methods on VMware and vSphere virtualization infrastructure.
Proficient in managing and automating virtualization platforms, including VMware and KVM.
Skilled in performing decommissioning of Linux virtual servers.
Utilized LDAP and Active Directory to configure and authenticate user access controls.
Effectively monitored and controlled disk space usage with LVM.
Conducted periodic system updates and patches to ensure optimal performance.
Expertly configured Network File System to enable the sharing of directories and files among systems over a network.
Proficient in starting or stopping services or daemons as required.
Utilized SSH keys for secure logins to remote servers for support, maintenance, file transfer, and remote execution of commands.
Conducted thorough investigations and successfully mitigated network traffic issues using tcpdump and Wireshark utilities.
Skilled in utilizing the ping command to check server reachability and the netstat command to check open ports.
Oversaw the management and automation of storage systems, including NAS and SAN.
Configured robust firewall rules to bolster the security of Linux applications and systems.
Facilitated console access to servers through ILO and IDRAC technologies.
Addressed network-related issues, such as LAN and WAN troubleshooting, and dealt with routers and gateways.
Implemented Network Interface Card (NIC) bonding to ensure redundancy and fault tolerance.
Investigated and resolved daily assignments using Jira task management tool.
Several Red Hat Linux servers were configured with RAID Levels 0, 1, 5, and 6.
Utilize tools such as vmstat, free, top, iostat, sar, traceroute, etc. to monitor server performance.
Streamline reporting and analytics tasks through automation, encompassing log analysis and performance monitoring.
Managed and configured web servers like Apache and NGINX.
Set up, configured, and troubleshot NFS, DHCP, DNS, TCP/IP, and Apache, among others.
Configured Security-Enhanced Linux to enforce granular access controls for users, programs, and services on the system.
OCT 2016 – DEC 2018
Yahoo, Lockport, NY
Jr. Linux Admin
Resolve hardware and software problems promptly and politely.
Respond to customer support inquiries through various channels including phone, ServiceNow, email, and in-person interactions, while providing suitable solutions.
Established user and group IDs, passwords, and resolved access permissions using ACL.
Created daily reports on system resource utilization, including CPU, RAM, and Disk Utilization.
Repaired and set up new and current desktops, laptops, and peripherals.
Record, follow-up, and supervise all troubleshooting actions in the tracking system to ensure timely issue resolution.
Executed daily tasks through Bash scripting.
Manage the scheduling of routine system jobs and enable Cron jobs.
Provide initial and secondary support for computer installations and upgrades.
Aid in managing hardware and software assets. Open tickets with vendors and claimed warranty.
Helped different teams in accomplishment of projects and break fix.
EDUCATION
FSC - Crescent College, Lahore - 2011
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