Zachary Crawford

**** ****** ***, *********, *****, MD (US)

443-***-****

adz57k@r.postjobfree.com

Professional Summary

Accomplished Store Manager with 22 years of customer service and team leadership success. Trains and develops personnel to meet both corporate and personal performance objectives. Delegates and monitors product merchandising guest service delivery

and sales strategy to support corporate growth and profitability. Resourceful Store Manager able to handle fast-paced demands while keeping operations in line with regulatory requirements. Focused on exceeding profitability targets through skilled management of available personnel and inventory resources. Expert in identifying and capitalizing on business opportunities. Diligent manager successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low.

Experience

Manual Laborer, Shooting Star Productions

• Assisted with construction preparation by demolishing existing buildings and interior structures. Protected workers from intrusion by directing foot and vehicle traffic away from worksites. Building stages

• video walls

• setting up barricades

• following blueprints to set up outdoor venues

March. 2021 - Present

Baltimore, Maryland

Knife grinder, Grinding company of America/ Foodprep solutions Daily activities were to grind and sharperen knives per customer order clean and keep up maintence on the knife grinder machine and honing machine. Aug. 2021 - Sep. 2023

Baltimore, Maryland

Store Manager, Rent a Center

• Forecasted sales projections

• inventory demand

• and labor requirements to develop annual budget and operational plans. Directed merchandising strategy to achieve memorable product presentation and increase revenue. Set clear expectations for team performance

• conducted periodic evaluations

December. 2010 - February. 2021

Baltimore, Maryland

• and implemented corrective actions. Monitored budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management. Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment. Balanced till at close of business and made daily bank deposit. Addressed and resolved escalated customer complaints and worked to restore satisfaction. Minimized losses with effective security presence for shrink control. Coordinated employee schedules for optimum performance and shift coverage. Supported employee recruiting

• onboarding

• and training on company policies

• procedures

• and service standards. Supervised inventory audits

• financial reconciliations

• and [Type] reporting.

Store Manager, Foot Locker Inc

• Set clear expectations for team performance

• conducted periodic evaluations

• and implemented corrective actions. Directed merchandising strategy to achieve memorable product presentation and increase revenue. Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost- effective replenishment. Supported employee recruiting

• onboarding

• and training on company policies

• procedures

• and service standards. Minimized losses with effective security presence for shrink control. Maintained high store standards in merchandising

• security

• and visual presentation. Supervised inventory audits

• financial reconciliations

• and [Type] reporting. Balanced till at close of business and made daily bank deposit. Provided consistent feedback and training to empower team members in effective service-delivery.

March. 2004 - December. 2010

Baltimore, Maryland

Shift Leader/ Assistant Manager, Blockbuster Video

• Operate P.O.S. system to check in/out videos Set up new release power displays Secured monies against loss by keeping drawer cash low and properly using on-site safe. Managed facility cleaning

• maintenance

• and repair needs. Kept operations smooth and efficient with consistent opening

• closing

• and shift change task lists. Kept all paperwork current and compliant with internal standards and legal requirements. Directed daily store operations

• including staff management

• task delegation

• merchandising

• and customer service.

January. 1999 - March. 2004

Catonsville, Maryland

Education

• Coppin state college, Baltimore, Maryland

2002

High School Diploma:General studies

• Southwestern High School, Baltimore, Maryland

May. 2000

annual budget

audits

bank deposit.

blueprints

budget

skills

Skillful

Experienced

Expert

Skillful

Skillful

English

Languages

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