Customer Service Assistant Manager
Resume:
adz56x@r.postjobfree.com
Pembroke Pines, FL 33028
Authorized to work in the US for any employer
Summary
These are a short list of some of my extensive job history and experience. Thank you for your time I hope to hear from you soon!
These are a short list of some of my extensive job history and experience. Thank you for your time I hope to hear from you soon!
Work experience
Owner/Operator
Owner/Operator
Graham Delivery Services - Pembroke Pines, FL
February 2017 to Present
My responsibilities include managing records of all inventory shipped/ or locally delivered. Making sure all orders are processed and delivered on time. I also follow up with the customer to check if our service was to their satisfaction. I currently still own my delivery service. Unfortunately business has slowed down and I need to supplement my income.
Assistant Manager
Assistant Manager
JM Health Group - Oakland Park, FL
February 2022 to May 2023
JM Health Insurance Company
Feb 20, 2022- May 2023
Customer Service Assistant Manager
My Responsibilities as the Assistant Manager of customer service included
Resolving the various issues for 5 different customer service agents and 15 sales representatives aswell.
Resolved countless medication issues,Medical coverage issues, found solutions to difficult billing issues to have the customers surgeries/procedures paid in full by successfully submitting claims to prevent unpaid fees for the customer.
I Specialized in retaining disgruntled customers and escalated calls from other agents.
Paying close attention to details as far as keeping a log of customers who need assistance via email, voicemail, or missed calls
As a leader you must be the example and let your work ethics and actions set the tone. Being understanding and also firm is a balance.
One great way to instill great team work is to do the hard work yourself. Always accept the challenge. This builds a great work ethic around you and makes the work load easier.
Tier 1 Technical Support
Tier 1 Technical Support
Small Business Administration - Pembroke Pines, FL
April 2020 to June 2020
Assisted customers with their questions pertaining to their small business administration funding (grants, and loans).
Escalated calls for customers to receive vital information in regards to the funding they are entitled to due to the pandemic.
Assisted customers with technical issues on the website.
Managed to resolve customer inquiries in a timely manner during the peak of the Pandemic
Production Manager/Sales manager/call center director
Production Manager/Sales manager/call center director
Cured bomb desserts - Miami, FL
March 2015 to March 2020
Good afternoon my name is Ricky Graham. I Here is a short list of my recent work history. I’ve currently been working at the same company for about 5 years (Cbd company) called (Cured bomb dessert)
specialize in the sales selling to thousands of stores nationwide Such as Private Pharmacies, Health food stores, pain rehabilitation facilities and more.
As production manager I’m responsible for manufacturing the CBD dosage according to the preferred dosage. Ranging from 30mg-1,500 mg of CBD.
Manufacturing CBD hemp products using isolates and distillates.
Adhere to (GMP) regulations Good Manufacturing Practices
Manage and Account for all incoming and outgoing orders.(shipping & receiving)
Inventory management- discard any expired or damaged products
Call center director- supervised 8-10 call center associates generating new customers nationwide.
Resolving customer issues with exceptional customer service
Quality assurance-Attention to detail while manufacturing products.
Making sure all orders are fulfilled and invoices are congruent with the shipping manifest.
Maintaining a sterile 15,000 square foot facility
Education
Associate in Business administration
Associate in Business administration
Tallahassee Community College - Tallahassee, FL
March 2007 to January 2008
High school diploma in Business
High school diploma in Business
Broward College - Pembroke Pines, FL
June 2005 to March 2007
Commercial driver's licenses
Your commercial driver's licenses will appear here
Skills
Strategic Planning
Strategic Planning - 10 years
B2B Sales
B2B Sales
CGMP
CGMP
Account Management
Account Management - 9 years
E-Commerce
E-Commerce
Manufacturing
Manufacturing - 6 years
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