Customer Service Front Desk

Mercedes Bostic

* **** ***** ****** *** York, NY 10035

347-***-****

**************@***.***

Experience

Home Health Aide

**/**-**/** ******* Care, New York, NY

-Make sure patients who require additional assistance getting in and out of vehicles are able to safely use transportation to and from appointments

-Help with general light housekeeping(do laundry, make bed, cleaning, etc.)

-Assist patients in performing physical therapy exercises and with administering medication based on doctor’s orders

-Help patient with meals and feeding

Front Desk Clerk

03/13-05/15 Children’s Aid Society, New York, NY

-Meet and greet clients/ students

-Handling telphone calls/ emails, and routing them appropiately

-Made copies and fax of documents

-delivered mail and packages

-Keep an organized reception area

Customer Service Operator/Quality Assurance

09/11 – 1/13 Mango Car Service, New York, NY

-Handle incoming calls and take reservations with accuracy

-Assist drivers with pricing and assigned job

-Monitor emails and enter reservations into the system

-Call clients to confirm and issue car number associated with reservation

-Assist customer needs in regards to obtaining car service in a timely manner

-Input and update clients information into database system

Customer Service Operator

02/10-08/11 Town Car International, Long Island City, NY

-Answered, and transferred incoming calls on multi-line telephone, and took reservations with accuracy.

-Assisted customer needs in regards to obtaining car service and pricing

-Called affiliate to get driver’s information and to confirm that the drivers will be on time

-Monitored all emails, and entered all rides that came through via email

-Knowledge of copy channel and knock off

Education GED

Skills

-Knowledge of Microsoft Word

-Microsoft Excel

-Odyssey and J Limo

-Strong interpersonal and communication skills.

References References are available upon request

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