Provider Data Enrollment
Resume:
KP
Krubo Pewu
Professional Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Work History
LEGO - Consumer Product Advisor
07/2022 - Current
Blue Cross Blue Shield - Provider Enrollment Analyst 03/2021 - 06/2022
Census Bureau - Census Enumerator
Williston, North Dakota
03/2019 - 03/2021
Works with sales and marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer.
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Analyzes potential partner relationships for designated product and works with key partners throughout the product life cycle.
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Responds in a reliable, knowledgeable, and engaging way to inbound consumer contacts through phone calls, email, snail mail, and live chat.
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Collaborates with cross-functional teams to develop and implement market research strategies.
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Determined the acceptability of provider enrollment applications
(which may be used for initial full application, reenrollment, reactivations, change of information); provides in-depth review and verification/validation of provider data; verified provider data by use of information databases and various organizations/agencies to ensure authenticity; set up/tests EFT accounts.
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Processes/entered/updated provider data information/applications into appropriate enrollment database used in evaluating/tracking the processing of the application and/or updating of provider directories.
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Provided quality service and communicated effectively with external/internal customers in response to inquiries (correspondence, telephone).
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Supplied enrollment applications and general information on the enrollment process to interested enrollees.
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*********@*****.***
Columbia, Sc 29229
Skills
● Customer Relations
● Credit Card Transaction Processing
● Performance Data Analysis
● Statistical Data Analysis
● Marketing Collateral Development
● Audience Engagement Techniques
● Consultative Sales Techniques
● Survey Design and Development
● Data and Trend Forecasting
● Decision-Making
● Telemarketing Expertise
● Collaborative Environments
● Information Updates
● Productivity Standards
● Client Rapport-Building
● Product Knowledge
● Microsoft Office
● Customer Account Management
● Appointment Scheduling
● System Documentation
● Remote Chat Support
● High-Volume Call Centers
● Administrative and Office Support
● Complex Product Knowledge
● Document and Records Management
● Issue and Complaint Resolution
● Billing Adjustments and Refunds
● First-Tier Technical Support
● Policy and Procedure Adherence
● Documentation
Select Media Services - Merchandiser
Williston, North Dakota
05/2019 - 07/2020
CHI St Alexius Medical Center - Dietary Aide
Williston, North Dakota
01/2017 - 04/2019
Explained the objectives of surveys and their procedures to people who are to be interviewed.
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Interpreted interview questions to assist people in understanding them and provided eloquent answers.
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Assisted people in filling out survey forms and explained items on survey forms.
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Double-checked information on survey forms or information pads to ensure the accuracy of information.
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Planned and developed merchandising strategies that balanced customers' expectations and company's objectives.
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Analyzed sales figures, customers' reactions and market trends to anticipate product needs and planned product ranges/stock.
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Collaborated with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
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Maximized customer interest and sales levels by displaying products appropriately.
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Ensured patients menu selections were in compliance with prescribed diet order, nutritional adequacy, age, cultural background, and religious practice.
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Obtained menu choices from patients and guests via phone order or patient visitation.
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Processed patient menu selections utilizing computerized diet office system.
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Updated, monitored, and followed-up on all pertinent information such as new patient admissions, discharges, transfers, diet order changes, food allergies, food preferences and food requests.
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Education
2017
Richland Northeast High School
Columbia, SC
High School Diploma
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