Business Development Sales Consultant

John W. Young II

Spring, TX ***** 832-***-****

**********@*****.***

Sales Leader

Specialize in customer relationship management, team leadership, and sales strategy development.

Seasoned sales veteran and business development strategist with expertise in driving exponential revenues in customer-facing environments. Utilize intuitive business acumen to anticipate, define, and resolve complex issues that improve diverse customer relations. Actively evaluate systems and leverage emerging technologies to integrate recommended initiatives for improvement while providing a vision to achieve business growth. Skilled at identifying problems and creating proactive solutions that satisfy client/customer needs, bring about innovative solutions, and refine processes.

Key profile offerings and selected career achievements:

Quickly assimilated to new processes and procedures as a new home sales consultant for Lenmar, exceeding sales goals for the district for 3 consecutive quarters. Fused an understanding of the human buying motive with prior sales leadership experience to overcome objections, build trusting relationships, and close more sales.

Chosen, while employed at Verizon, to step into a management role to steward the success of sales staff, create a culture of excellence and collaboration, and direct backend processes/paperwork (e.g., P&L statements, audits, and receiving). Recognized for leading the district in overall sales for 3 years.

During early career, was able to create purchase orders for logistics within a tri-state area that improved audit processes and minimized errors that were found when reconciling purchase orders with invoices.

Areas of Expertise

Sales Leadership & Management Team Building Performance Management

Business Intelligence Forecasting Sales Process Strategic Planning Consultative Sales

Sales Cycle Management Target Market Research Key Account Management

Interpersonal Communications Engaging Presentations Branding Market Positioning

Professional Experience

DH Homes Houston TX 09/2022-Present

Community Sales Manager

Hone skills in marketing (including social media marketing), asset-based financing, and new home construction to guide buyers through home buying process. Expand existing industry partnership network to promote sales and grow business.

●Maintain vigilant contact with clients by attending community events and liaising with area realtors.

●Boost bottom-line profits by devising and optimizing effective sales and merchandising programs.

●Evaluate trends, cultural shifts, consumer values, and technical advancements to design directives that capture increased revenues.

First American Houston TX 09/2021-09/2022

Home Consultant

Conferred with existing and potential customers to assess requirements and propose optimal finance, purchase, and delivery solutions. Used consultative sales approach to understand customer needs and recommend relevant offerings.

●Increased account base by leveraging networking and referrals.

●Orchestrated successful promotional strategies, boosting revenue.

●Consistently recognized by management and clients for outstanding performance, exceeding sales goals, and exceptional customer service.

MaxHome, LLC Houston TX 05/2020-09/2021

In-Home Consultant

Subject matter expert on business growth, developing sales strategies, improving efficiency, and implementing best practices to achieve margin targets and consistently stay on track with sales plans. Deliver on service standards, inspire/motivate colleagues, and exceed sales targets and customer satisfaction goals in the business-to-consumer (B2C) space.

●Managed client expectations, delivered presentations, and prioritized ROI for clients by ensuring targeted connections with the type of customer that maximized profitability and growth.

●Researched industry trends, analyzed market conditions, and assessed competitor advantages to guide sales tactics to grow territory, leveraging advanced knowledge of Salesforce to track leads and report sales.

●Partnered with C-Suite executives, sales leaders, and clients to build communication plans and value propositions that inspired improved client loyalty and increased revenue.

Lennar Homes Houston, TX 01/2019-06/2020

New Home Consultant

Subject matter expert (SME) on proactive techniques centered around setting sales goals, maintaining margins, managing expenses, and exceeding all key performance indicators (KPIs) while managing competing priorities without sacrificing the satisfaction of an elite customer base. Utilized advanced communication skills to turn ineffective selling behaviors into opportunities for improvement.

●Partnered with field and office staff to identify and resolve issues, including maintenance problems, involved with keeping Welcome Home Center attractive to clients.

●Built sustained and loyal relationships with industry partners (e.g., area realtors) to expand the client base and generate referral business.

●Managed full-cycle sales lifecycle, including setting expectations, to successfully guide clients through the home buying process, exceeding all sales goals.

Verizon Wireless Houston, TX 09/2010-01/2019

Retail Sales Associate

Engaged as a strategic business partner with executive leaders, district leaders, and colleagues to transform business outcomes, define goals, boost sales, ensure market growth, and maximize customer/brand loyalty. Reviewed and analyzed performance and competitor data to monitor and measure productivity, goal progress, and activity levels.

●Managed daily operations, allocated resources, delegated responsibilities, overcame challenges, and designed processes and procedures that advanced continuous improvement, especially related to the customer experience.

●Fulfilled managerial duties including opening and closing the store, counting cash, reconciling sales with receipts, and coaching/mentoring staff to fine-tune client-facing skills.

●Recognized for exceeding district goals by up to 40% and ranked in the top 10 of sales associates FY’16.

Additional Experience:

●Retail Sales Associate AT&T Mobility 02/2009-01/2010

●Phone Bank Manager/Law Clerk Perdue, Brandon, Fielder, & Motts 07/2002-07/2008

●Procurement Specialist Ashland Chemical 04/1998-08/2001

Education & Credentials

Bachelor of Science – Political Science University of Pine Bluff

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