Customer Service Data Entry

YN

YOUSELIE NOEL MASSANTE

****************@*****.*** 954-***-**** Pompano Beach FL

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

Decision Making

Patient Relations

Microsoft Office

Vacuum Tube and Syringe Use

Staff Phlebotomy Training

Electronic Medical Record Software

Documentation and Recordkeeping

Problem Solving

Butterfly Venipuncture

Sharps Collection

Biohazard Policy Compliance

Data Entry

Specimen Collection

Injection Administration

Data Confidentiality

Attention to Detail

Customer Service

Mentoring and Coaching

Supply Restocking

Appointment Scheduling

PTCC Miami Lakes, FL

Paramedical Examiner

02/2023 - Current

Performed screenings for health assessments on clients who apply for Life insurance.

Received work orders via email, printed, and called clients for scheduling. Interview clients, including taking their medical history. Recorded the client's blood pressure, pulse, height, and weight. Collected the client's blood and urine sample.

Processed the client's blood sample using a centrifuge. Packaged and shipped samples safely via Fed-Ex.

Performed an EKG test on the client (depending on the circumstances). Kept inventory of supplies.

Labeled blood vials with critical information like time of collection, date, and patient name.

Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws

Consulat Général d'Haiti à Miami Miami,

FL

Customer Relations Associate

09/2018 - 05/2023

Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Summary

Skills

Experience

Right At Home West Palm Beach, FL

Front Desk Associate

05/2021 - 02/2023

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Delivered friendly and knowledgeable support to current and prospective customers.

Responded to customer complaints, collaboratively troubleshooting to devise solutions.

Welcomed large volume of guests and improved overall customer service. Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation. Greeted, registered and assigned guests to rooms according to individual requirements.

Phlebotomy Training And Certification Center MiamiLakes, FL Phlebotomy

07/2023

Marlene Training Center Fort Lauderdale, FL

Home Health Aide

04/2021

Jeane Narcisee Haiti

High School

06/2001

Education and Training

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