Project Management Service Manager

Karl Gonsalves CISA, ISO ***** Lead Auditor, BSCS, PPM, CSM

Email: adz52u@r.postjobfree.com

Phone: 650-***-****

Objective:

Service Manager with 10+ years of experience in IT audit, compliance, and program management seeking a challenging role to lead and manage teams, deliver projects on time and within budget, and identify and mitigate risks.

Summary:

Proven leader with a track record of success in managing complex cross-functional programs and security operations centers. Skilled in risk-focused audits, swiftly identifying and mitigating vulnerabilities. Strong project management skills with a proven track record of delivering projects on time and within budget. Strong presenter, delivering valuable insights in both written and oral formats.

Professional Experience:

Management Consultant MV, Mountain View, CA 2018-present

IT Lead Auditor and Compliance Manager

•Led strategic improvements, resulting in increased efficiency and effectiveness.

•Managed key partnerships, resulting in improved revenue and customer satisfaction.

•Oversaw security and compliance, and led teams to meet operational goals.

Experis, Campbell, CA 2016-2018

Engagement Manager

•Led and managed teams to achieve or exceed financial and operational goals.

•Developed and executed strategic plans, roadmaps, and milestones.

•Built and maintained high-performing teams through recruiting, training, and coaching.

Ceferts, San Jose, CA 2015-2016

Director, Program & Project Management

Led strategic initiatives and managed key partnerships, resulting in increased efficiency, profitability, revenue, and market share.

Oversaw security and compliance programs to mitigate risk and ensure compliance.

Collaborated with cross-functional teams to achieve operational goals and objectives.

Micron Technology, Cisco, NetApp 2011-2014

Consulting Program and Project Manager

Engagements and Projects:

Micron Technology, Boise, ID

Led the development, deployment, and go-live of SAP SCM/APO applications.

Assessed and ensured PCI compliance and internal controls in accordance with SOX.

Executed procedures to evaluate the accuracy and completeness of system reports.

Cisco, San Jose, CA

Managed IT infrastructure projects, including data center builds, migration, and disaster recovery.

Assessed IT general controls and assisted with internal and operational audits.

Optimized forecasting and procurement processes for IT hardware and software.

NetApp, Sunnyvale, CA

Managed NetApp data center programs and projects to enhance storage products and ensure efficient use of space and power resources.

Tracked program and project deliverables and collaborated with cross-functional teams to achieve project goals.

Procured and managed purchases for engineering support.

Maxim Integrated Products, Sunnyvale, CA 2008-2011

Program Manager (SCM organization, SAP Implementation)

Led SAP implementation and help desk operations, reducing total cost of ownership.

Oversaw general controls and performed extensive testing of access and cybersecurity controls during PCI and SOX compliance testing.

Collaborated with IT department and external auditors to ensure compliance.

Education:

BS in Computer Science, University of Bombay, India

Certifications:

Information Security and Audit:

•Certified Information Systems Auditor (CISA)

•ISO 27001 Lead Auditor

•Security Frameworks

•Cybersecurity Fundamentals

Project and Program Management:

Project Management, UC Santa Cruz

MS Project Professional and Project Web Access

Certified Scrum Master (CSM)

Project and Portfolio Management (CA, HP)

Other Training:

AI/Analytics: Machine Learning, Tableau 10 Essentials

Cloud Platforms: AWS, Google Cloud, MS Azure

Languages:

XML, HTML/CSS, Java, Python, Javascript

Other:

Service Management ITIL/ITSM, Channel Sales, Big Data, ERP/CRM/HCMS

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