Data Entry Customer Service
Resume:
Jada
Walker
Hattiesburg, Mississippi *****
********@*****.***
A dedicated Customer Experience Associate with excellent time management, communication, and problem-solving skills. Seeking an opportunity that will allow me to use and continue to grow my data entry and customer service skills.
Skills
• Proficient with Microsoft Office, Outlook,
Teams, Slack, and GPS
• Fast Learner
• Detail-Oriented
• Time Management
• Thorough Knowledge of Medicare
• Tech Savvy
• Conflict Management
• Data Entry
• Supply Management
• Multi-line Phone Systems
• Accounting/Bookkeeping
• Strong Interpersonal and Communication
Skills
• HIPAA
• Team Player
Experience
APRIL 2022 – AUGUST 2022
Customer Experience Associate / Conduent, Remote
Data Entry. Assist members with requests regarding Medicare/Medicaid benefits, claims, and appeals. Followed HIPAA and company required guidelines to ensure that safety measures were enforced, and proprietary (PHI)(PII) information was protected. Verified member eligibility from the member eligibility file, communications log, and health plan websites, or calling the health care provider directly when all other sources are exhausted. JANUARY 2021 – PRESENT
Delivery Driver / Amazon Flex, MS
Loaded, unloaded, and sorted packages of varying sizes and weights. Received, organized, and processed incoming stock and materials. Gathered and shipped orders. Tracked inventory of products, merchandise, and goods as they were transported through the warehouse. Delivered packages.
JULY 2021 – AUGUST 2021
Customer Service Representative / Maximus, Remote
Data Entry. Assist members with requests regarding health insurance benefits, claims, and appeals. Followed HIPAA and company required guidelines to ensure that safety measures were enforced, and proprietary (PHI)(PII) information was protected. Verified member eligibility from the member eligibility file, communications log, and health plan websites, or calling the health care provider directly when all other sources are exhausted. 2
FEBRUARY 2021 – JULY 2021
Pharmacy Sales Associate / Walmart, MS
Retrieved prescriptions and rung up orders for customers at the pharmacy counter. Organized prescriptions using a numerical system. Made outbound calls to customers to remind them of a prescription status or pick up.
DECEMBER 2020 – JANUARY 2022
Customer Service Representative / Savilinx, MS
Data Entry. Assist members with requests regarding health insurance benefits, claims, and appeals. Followed HIPAA and company required guidelines to ensure that safety measures were enforced, and proprietary (PHI)(PII) information was protected. Verified member eligibility from the member eligibility file, communications log, and health plan websites, or calling the health care provider directly when all other sources are exhausted. Education
MAY 2018
High School Diploma / Ridgeland High School, MS
CURRENT
Bachelor’s Degree / University of Southern Mississippi, MS Activities
National Honor Society
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