Customer Service Project Management

Karla De La Mora

Torrance, CA *****

Cell: 310-***-****

**********@*****.***

Objective

Seeking a position where I can advance both myself and the company’s needs by utilizing my skills and experience in management, project management and recruiting. I want to find a position that will allow myself to grow and gain additional perspective. I have over 15 years in administration, recruitment, customer service, and staff development.

Profile

Effective Problem-Solving Abilities:

- Use effective decision-making skills in high stress and fast paced environment. Strong work ethic, problem solving expertise, highly adaptable, extremely resourceful, great communication skills, ability to multitask.

Dedicated Worker:

- Dedicated to completing work assigned, and proud of work I put out. Open to Change:

- Ability to adapt to any sudden or long-term changes.

- Fluent in Spanish; business level.

Experience

Southwest Staffing - Recruiter/ Account Executive July 20 – Aug. 21

Build client relationships through interpersonal skills and account servicing.

Obtain appointments, follow up on leads, cold calling to generate opportunities for appointments.

Develop and conduct client and prospect presentations.

Generate advertising opportunities and sales proposals.

Generate new business by advertising, hiring events, community outreach, EDD and job placement.

Negotiate rates and secure contracts; assist with collections calls. Golden State Mobile Lodge - Property Manager/ Operations Feb. 20 – Present

Management and operations of two mobile locations.

Real estate transactions for private home sales.

Responsible for all leasing, marketing, managing client and tenant relations.

Processing all park credit applications and verification for prospective buyers.

Collection of rent payments, screening, verification.

Maintain vendor, tenant and city relationships. Project management for all renovations for properties.

Servexo Protective Services - HR Onboarding Specialist Sept. 19 – June 20

In-house onboarding specialist for hiring sites throughout the continental US.

Interviews all potential employee to ensure they meet requirements as stated in the contracts awarded.

Collects all necessary paperwork and information from employees.

Directs employees to complete all required background checks and training

Manages job postings for multiple locations and positions on several platforms. WestStar Property Management – Asst. Regional Property/Onsite Manager May 18 – Jan 20

Manage and oversee 40-unit building.

Respond to all repairs, complaints, and maintenance requests in a timely manner.

Ensure property is rented to full capacity and meets monthly financial goals.

Supervises all vendors and contractors to ensure repairs are met.

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