Data Entry Call Center

KRISHNA SHAH

Seattle, WA 619-***-**** *************@*****.***

www.linkedin.com/in/KrishnaShah25

PROFILE

Dietetic Technician Registered/Milk Lab Technician/Nutrition Coach/ Diet Clerk/ Nutritionist with almost ten years of experience in developing, planning, and managing diet plans and nutrition services for diverse patient communities. Rely on nutritional expertise and excellent communication skills to counsel patients and healthcare teams on nutritional management, answering questions, educating patients, and resolving issues. Positive and engaging self-starter who builds strong client relationships and maintains regular follow-ups to monitor clients’ progress and encourage compliance with nutritional programs. Areas of expertise include: Nutrition Management Dietary Restrictions (Allergies) Patient Education Malnutrition Screen (MST 2) Calorie Count Health Coach Weight Loss Nutrient Goal / Supplement Audit Reports Diagnosis / Assessment Electronic Health Record (EHR) – Cerner, Office Ally, CBOARD, EPIC, Milk Management System (Timeless), Room Service Choice, Hospitality Suite, Room Service Connect Insurance Billing Data Entry Administration Appointment scheduling

EDUCATION / CERTIFICATION / TRAINING

UNIVERSITY OF NORTHERN COLORADO, Distance

Didactic Program in Dietetics, GPA: 4.00/4.00, Aug 2018 THE MAHARAJA SAYAJIRAO UNIVERSITY, Vadodara, India Master of Family and Community Science (Dietetics), GPA: 3.59/4.00, Jun 2010 Bachelor of Family and Community Science (Dietetics), GPA: 3.88/4.00, Jun 2008 Certification / Training:

Dietetic Technician, Registered (DTR/NDTR)

Washington Food Handler Card, 1st May 2019

ServSafe Food Protection Manager, 20th November 2016

Department of Dietetics Training Program, All India Institute of Medical Sciences (AIIMS), 12th August 2009

Promotion of Nutrition in Health and Development, 7th Annual National Conference of All India Association for Advancing Research in Obesity, 18-19th March 2011

Chemical and Microbiological Analysis of Food Immunology Division Vocational Training, Food and Drugs Laboratory, 19th March 2009

PROFESSIONAL EXPERIENCE

VIRGINIA MASON MEDICAL CENTER, Seattle, WA Nov 2020- Present Dietetic Technician Registered (DTR) (Full Time)

● Complete Nutrient Intake analysis of high risk patients

● Conduct nutrition screen according to nutrition protocol

● Review anthropometric measurements, medical history, diet history, patient labs and cultural factors to determine if patient is high/moderate/low risk

● Monitor and review nutrition parameters for patients designated as per routine care in the screening procedure

● Follow up with patients, conduct malnutrition screen (MST 2) for patients and refer back to RDs as and when needed

● Provide nutrition education to patients and families to improve nutritional status, prevent complications and prevent progression of disease

SEATTLE CHILDREN’S HOSPITAL, Seattle, WA May 2019- Nov 2020 Nutrition Assistant/Milk Lab Tech (Full Time)

● Responsible for receiving and processing incoming food orders for patients, visitors, and staff.

● Assist patients/families on modified diets with selecting appropriate foods.

● As a Milk Lab tech: Reconstitution and fortification of specialized formula, centrifugation and analysis of human milk Lipid concentration and caloric density. Medical food and product inventory management.

● Safely clean and operate a variety of biomedical preparation and production equipment. Interpret, implement and follow Hazard Analysis and Critical Control Point (HACCP) safety regulations and infection control protocols and policies.

● Utilization of electronic health record and milk management software, interdisciplinary communication with nursing, Registered Dietitians, medical providers, Dietetic Technicians, and Lactation Consultants SCRIPPS HEALTH, San Diego, CA Oct 2018 – Mar 2019

Diet Clerk, Call Center (Part Time)

● Liaise between the Nursing and the Food and Nutrition Services departments across all five Scripps Health hospitals throughout San Diego and support on-site diet clerks in resolving complaints.

● Answer 100–175 patient calls daily, handling and resolving patient complaints, food issues, and basic questions about meals/diets.

● Process diet orders, assisting patients with menu selections, distinguishing between food and medication allergies, and ensuring compliance with physicians’ diet orders. HEALTHY DIRECTIONS FOR YOU, San Diego, CA Jan 2018 – Feb 2019 Nutrition Assistant (Part Time)

● Assist registered dietitian in collecting clients’ data, maintaining written records, and entering EHRs and payment information into the system using Office Ally.

● Develop detailed dietary protocols for different diseases and prepare new client chart files.

● Schedule appointments and submit billing and insurance paperwork for clients.

● Follow up with clients and reschedule appointments. Prior experience includes:

Nutrition Coach GROW FIT, Pleasanton, CA Jan 2017 - Aug 2017 Dietitian RADHA MULTI-SPECIALTY HOSPITAL, Vadodara, India Feb 2014 – Sep 2014 Consultant Dietitian DR. KUMAR’S EECP CLINIC, Vadodara, India Oct 2012 – Oct 2014 Consultant Dietitian SHREENATH HOSPITAL, Vadodara, India Oct 2012 – Oct 2014 Diabetes Educator ABBOTT PHARMACEUTICALS, Vadodara, India Mar 2012 – Sep 2012 Diet Counselor WELLOCITY, Vadodara, India Oct 2010 – Feb 2012 VOLUNTEER EXPERIENCE

CANCER SUPPORT COMMUNITY, Westlake Village, CA June 2015 – June 2017 JALARAM SENIOR LIVING HOMES, Vadodara, India June 2010 – Dec 2010 PROFESSIONAL MEMBERSHIPS

Academy of Nutrition and Dietetics 2018-Present

Indian Dietetic Association (IDA) 2007-Present

Nutrition Society of India (NSI) 2009-Present

Foods and Nutrition Alumni Association (FNAA) 2006-Present

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