OBJECTIVE

Seeking a role as SCCM Administrator where 12+ years’ of experiences will add value to the Organization and which gives me an opportunity to play a technical role, leadership role with strong commitment, creative thinking and a continuous learning spirit.

EDUCATION QUALIFICATION

Master of business administration (MBA) completed In Loyola Institute of technology from ANNA University 2010, Chennai.

Bachelor of Arts completed in Sri Krishna Devaraya University 2008, Anantapur, India

CERTIFICATIONS

Microsoft Certified Technology Specialist (MCSA) 070-410 - TS: Microsoft® S Installing and Configuring Windows Server 2012 (Server 2012)

MD-101\MD-100 (MD-102) Microsoft Managing Modern Desktops.

AZ-104: Microsoft Azure Administrator

Technical Concepts

Management/Deployment : SCCM 2007\ 2012, MECM, Intune, Azure Administrator

Operating Systems : Windows server 2003/2008 R2/2012 Servers and XP/vista/7

Data Base : SQL Data base administration

Ticketing Tools : Remedy and Service Now

Others : ITIL Service Management

Technical Experience

Having good experience in System Center Configuration Manager (SCCM\MECM).

Good knowledge in ITIL Process i.e., incident, Change and Problem Management

Working on Microsoft Modern Device Management (INTUNE).

Handling both corporate owned and personal owned type devices.

Real time troubleshooting related to SCCM/Intune issues

Responsible for configuring & managing App Protection Policy and Configuration Policy.

Understanding the packaging tools such as AdminStudio, Wise Package Studio, or Install Shield

Utilizing Power Shell Script for automating various tasks for Intune

Windows Image Capturing and customizations, generating standalone Offline media (MDT).

Implemented Windows Autopilot for pre-provisioned deployment over production.

Co-ordinate with IT support team for real time troubleshooting issue in Intune

Installing and Configuring the SCCM Primary/secondary Sites as per requirement.

Good Knowledge in Software Distribution and software updates.

Installing SCCM clients with Client-Push and manual installation method.

Configuring Boundaries and Boundaries group.

Successfully Created DP machine on SCCM 2012\CB1803\MECM Hierarchy.

Performing Wintel team activities.

Working as cloud administration on Microsoft Azure environment, involved in Azure AD Connect configuring machines, storage accounts and Azure resource groups.

Responsible for installation and configuration of Azure services.

Experience with cloud computing and virtualization.

Manage role-based access control.

Import and export data to Azure.

Implement Azure backup and Azure lode balancer.

Working Vulnerability management on servers.

Software updates with SCCM\MECM every 2nd week of the month Pilot testing and General Production environment.

Deploying the approved security patches to respective servers by creating software update group.

Troubleshooting the patch failure machines and monitoring the enforcement reports.

Installing and Configuring Reporting point

Preparing Active Directory Schema to Support SCCM Site systems and clients

Installing and Configuring required Server Roles, Services and Features

Building SCCM Site Server- Installation, Configuration; Management

Co-ordinate with Vulnerability and Penetration Testing teams to close the security issue.

Setting SQL Server configuration for SCCM

Handling Management and Distribution Point

Deploying SCCM Client to All Machines

Handling Software Update Point & WSUS Services

Sound technical knowledge on MED-V troubleshooting the client side.

Worked on APP-v Client installation and client-side troubleshooting.

Creating software packages for distribution and deploying to the Clients

Managing SCCM hierarchy, Management Points, Distribution points.

Creating collections and advertisements as per client requirements.

Troubleshooting SCCM2012 client installations.

Integration of SCCM environment with Active Directory

Good Knowledge in Software Inventory and Hardware Inventory.

Sound knowledge on SCCM client action tool and MP trouble shooter

Installation of Various Applications by coordinating with Application Teams.

Responsible for day –to- day systems Administration in SCCM.

Responsible for Daily server check list and troubleshooting the server-side error.

1E WLAN (Night watchman Agent (POC))

Active Directory Users / Group account creation

Professional Experience

Company : ROSS Stores \Rapid IT INC.

Duration : May 4th, 2023 – Till Date.

Designation : System Engineer.

Skill Set : SCCM\MECM\Windows

Deploying the Monthly patches to the Server Environment in phased manner by creating the Collection Maintenance windows.

Troubleshooting on Patch failures on the Servers and coordinate with Wintel team of any Server lever OS issues for the resolution.

Working on LTI and ZTI Operating System deployments.

Deploying the N-1 monthly and security patches on Store registers.

Attending the Weekly CAB meeting for the Normal Changes.

Working with Vulnerability and Penetration Testing teams to close the security issue.

Good Knowledge in Software Distribution and software updates.

Installing SCCM clients with Client-Push and manual installation method.

Configuring Boundaries and Boundaries group.

Deploy the Third Party vulnerability updates with Patch My-PC and SCCM

Responsible for image “Online” and “Offline service”.

Closely working with POS applications and register peripherals.

Company : Pacific Life Insurance Company \Mattel \COGNIZANT.

Duration : August 31st, 2019 – April 10th 2023.

Designation : Infra Technology Specialist

Skill Set : SCCM\MECM\Intune

Role/Responsibilities:

Working on SCCM\MECM and Intune Environment.

Providing KT to the resources who joined to the team on SCCM tools and day to day work and make sure that they started working on BAU activities.

Working on CrowdStrike ( SAAS Application) application deployment through Cloud platform to the Workstations.

Deploying the Monthly patches to the Server Environment in phased manner by creating the Collection Maintenance windows.

Troubleshooting on Patch failures on the Servers and coordinate with Wintel team of any Server lever OS issues for the resolution.

Attending the Weekly CAB meeting for the Normal Changes.

Attending Weekly and Monthly Governance calls with the Customer to present the work done.

Scheduling and joining Daily Stand-up call with the internal team to discuss on On-going activities and issues.

Prioritized the vulnerabilities risks and effectively remediate.

Working on AWS workstation patching and application deployment.

Deploy the Third Party vulnerability updates with Patch My-PC and SCCM

Preparing the Weekly & Monthly Decks as part of Project Operations to present to the Customer on Weekly & Monthly Governance calls.

Worked on Workstation migration activity from WSUS to SCCM to support monthly patching activity through SCCM tool.

Preparing the Communication requests for all the deployment and send it to the End users with all the required details.

Publishing the Third Party updates from SCUP\Patch My-PC to SCCM and deploy them to the Workstations on monthly basis.

Worked on software patch deployments, Troubleshooting SCCM Client related issues.

Worked on trouble shooting drive space issues .Performing monthly or quarterly WSUS Clean-up activity on SUP servers.

Implementing & Managing Software Distribution to SCCM Clients.

Monitoring the SCCM Components on daily basis

Professional Experience

Company : CITI Bank \ Virtusa Polaris.

Duration : November 30th, 2018 –August 2019.

Designation : Senior Consultant

Skill Set : SCCM\MECM\Azure

Role/Responsibilities:

Working with Client Status Reporting in Configuration Manager 1802

Creation of collections, packages, advertisements, queries, reporting, testing and troubleshooting packages, monitoring advertisement status, and SCCM Software Updates.

Software Distribution & troubleshooting

Troubleshooting infrastructure issues like Management point failures, package replication problems.

Responsible for day–to-day systems Administration in SCCM. Responsible for Daily server check list and troubleshooting the server-side error

Working on monthly activities like SUP Cleanup and DB (Database) Re-Indexing

Monthly basis Creating offline imaging & offline serving with DISM Tool.

Upgraded SQL2014 with all CU’S.

Knowledge on Operating system deployment, creating .WIM file for client OS and server OS, Add Latest monthly security patches in WIM file.

Creating driver packages and update in task sequence.

Company : American Automobile Association (AAA) \ HCL Technologies Limited.

Duration : March 23rd, 2015 –November 21st 2018.

Designation : Senior Specialist

Skill Set : SCCM 2012

Role/Responsibilities:

Working with Client Status Reporting in Configuration Manager 2012

Creation of collections, packages, advertisements, queries, reporting, testing and troubleshooting packages, monitoring advertisement status, and SCCM Software Updates.

Software Distribution & troubleshooting

Troubleshooting of primary sites and Secondary sites and site status also

Software updates with SCCM 2007 every 2nd week of the month Pilot testing and General Production environment.

Generating required custom reports for Software Distribution & Software Updates penetration reports and report shows clearly which patch has successes and reached how much penetration percentage and on Client machines status.

Troubleshooting of SCCM Client Agents such as Hardware Inventory, Software Updates

Troubleshooting Inbox back logs issues

Active Directory Users / Group account creation

Generating weekly, Periodically & Monthly reports regarding Company Assets (Hardware &Software inventory).

Trouble shooting MP, DP & WMI related issues and its configurations

Company : Eramet Group \UNISYS India Pvt. Ltd.

Duration : April 23rd, 2012 – September 30th 2014.

Designation : System Analyst 4 (SA4)

Skill Set : SCCM 2007/2012

Role/Responsibilities:

Creation of collections, packages, advertisements, queries, reporting, testing and troubleshooting packages, monitoring advertisement status, and SCCM Software Updates.

Packages distribution & troubleshooting

Testing packages created by Application & Package team for UAT in test machines and verify the success status and send status report to client for approval and brings the package to production environment by creating new collection, package, program, advertisement and task sequence program.

Responsible for day –to- day systems Administration in SCCM. Responsible for Daily server check list and troubleshooting the server-side error

Installed software, patching, upgrading and maintenance of operating system.

Company : Rite med Pharma Retail Pvt. Ltd.

Duration : Jan 2011 to Nov 2011.

Designation : Jr. Executive

(K Viswanadha Chowdari)

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