Human Resources Customer Service

MICHAEL MATTEI

Shelby Township, Michigan *****

Email: msalvatorema?**@*****.***

Phone: 248-***-****

SUMMARY: Highly moIvated leader and team player with the experience in all facets of Human Resources and OperaIons. People- focused and hands-on approach to work and life. Thrives in difficult situaIons and conversaIons by resolving issues confidenIally, professionally, and calmly with the employee and the company’s best interests in mind.

SKILLS:

§ Talent AcquisiIon

§ Performance Mgmt/

Improvement

§ Counseling

§ RecruiIng/ Interviewing

§ Resourcing

§ Onboarding/ TerminaIons

§ CompensaIon

§ Paycor/ ADP AdministraIon

§ HRIS Launch/

ImplementaIon

§ ReporIng/ AnalyIcs/

Analysis (Workday)

§ Project Management

EXPERIENCE/ WORK HISTORY:

Operatons Manager/ HR Manager White House GiD Shop 07/2022 - Present

§ Manage all aspects of all departments including Human Resources, Customer Service, LogisIcs, Finance, Manufacturing, Inventory, and Shipping/ Receiving

§ Project managed all website opImizaIon and Search Engine OpImizaIon (SEO) allowing for increased product visibility and Google raIngs resulIng in an increase in sales overnight by 15% and 23% over last 3 months

§ Conduct/ present compeIIve market analysis and markeIng disrupIon strategies using reporIng and analyIcs

§ Implement/ integrate/ launch Avalara to streamline sales tax, customs and duIes, reporIng, and submission to their respecIve states/ countries

Human Resources Business Partner Accenture Song (Droga5, Mackevision, Strategy) 09/2019 - 07/2022

§ Served over 220 creaIve employees by managing their billable hours/ targets, connecIng resources and skill sets to available roles/ projects best suited for employee growth and needs of the business

§ Conducted weekly forecasIng meeIngs using HRIS (Workday) reports by analyzing the data and making recommendaIons based on the analyIcs

§ Organized formal coaching and counseling sessions with 100% of employees at least once per quarter, managers once per month, and senior managers on a weekly basis while maintaining efficiency and effecIveness

§ Weekly reporIng/ presenIng/ analysis to Managing Directors of all retenIon efforts, D&I, forecasted new hires/ requisiIons, project profitability, and upcoming internal and compliance trainings

§ Market Lead to all HRP’s in the Midwest market for all managed/ unmanaged separaIons by providing trainings, documentaIon, processes, guidance, and reporIng

§ Business Unit Lead for performance achievement, compensaIon, and rewards management for all HRP’s within Accenture Song

§ Collaborated with Employee RelaIons to develop performance improvement plans, analyze increases, promoIons, and separaIons in addiIon to conduct and behavioral issue correcIon plans Head of Human Resources Mackevision Corpora:on 06/2011 – 09/2019

§ Independently onboarded over 200 employees over an 8-year span in all departments (3D, 2D, Real-Time, Project Management, R&D, IT, Finance, and OperaIons) maintaining compliance with state and federal laws and regulaIons

§ Analyzed profitability of all projects providing financial efficiency suggesIons

§ Managed and developed coaching procedures and manuals for onboarding, offer le?ers, negoIaIons, interviewing, onboarding, compensaIon guidelines, separaIons, payroll (ADP and Paycor), and documentaIon of personnel issues

§ Managed all vendor contracts and created evaluaIon criteria used annually to determine conInued relaIonships

EDUCATION:

Major: Human Resource Development Oakland University- Rochester, Michigan 2005-2011 Minor: Training & Development

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