GLENN DODDS

Raleigh, NC *****

760-***-****

adz4x7@r.postjobfree.com

www.linkedin.com/in/glenndodds

CAREER HIGHLIGHTS:

15+ years of proven technology program and project management experience for organizations of varying sizes.

Extensive experience in the pharmaceutical and biotech sectors, with expertise in 21CFR11 regulations.

Consistent track record of delivering projects on time and within budgets ranging up to $20M.

PMP and Agile certified with comprehensive knowledge of PMBOK areas of knowledge and adaptable to Waterfall, Agile, Scrum, Kanban, and related tools.

Expertise in developing and managing technology programs and projects, including ServiceNow, SaaS, software, infrastructure, network, systems, applications, data, business intelligence, storage, backup, recovery, disaster recovery, audio/video, collaboration, and cybersecurity initiatives.

Expert in Microsoft Office tools, including Microsoft Project, Excel, PowerPoint, Word, Outlook, SharePoint, and Teams. Experienced with project management tools such as SmartSheets, Kanban, Azure DevOps, and Jira.

Exceptional problem-solving skills with a data-driven and detail-oriented approach.

Experienced in leading and mentoring matrixed teams in fast-paced, global environments.

Skilled in negotiation, conflict management, and stakeholder engagement, with strong written and oral communication abilities, including executive-level presentations.

PROFESSIONAL EXPERIENCE:

Program and Project Manager - Contractor

January 2023 – Present

CORE SYSTEMS

Established a Project Management Office (PMO) including training programs and governance resulting in a 100% increase in program and project knowledge for stakeholders.

Project Manager for new ServiceNow implementation, including Incident, Request, Asset, and Configuration Management modules using hybrid of Waterfall and Agile Scrum methodologies.

Program and Project Management

March 2020 – December 2022

THE JACKSON LABORATORY

Established a central PMO leading to improved release quality through more stringent testing methodologies and product release standards.

Managed a portfolio of over 20 active enterprise projects, including a ServiceNow upgrade, Workday implementation, and many infrastructure and cybersecurity initiatives.

Major infrastructure projects included Storage upgrade, WAN upgrade, Ransomware cybersecurity solution, backup and recovery solution, and Zero-trust solution.

Project Management

August 2019 – February 2020

CATO RESEARCH, INC.

Led the implementation of a new ServiceNow instance and a new Quality Management System to achieve 21 CFR Part 11 regulatory compliance.

IT & Business Strategy - Contractor

November 2018 – August 2019

SAI SYSTEMS, INC.

Managed a program for migrating on-premises technology to the Public Cloud resulting in a 22% reduction in operating expenses.

Program Management

September 2016 – November 2018

SECURITY ON DEMAND, INC.

Oversaw the Project Management Office and key projects including SharePoint deployment, ServiceNow implementation and projects related to security compliance and DevOps.

Program and Project Management

January 2007 – April 2016

SYNTERACTHCR, INC.

Established a PMO, led major projects including data center consolidation, SharePoint, Workday and ServiceNow implementations and directed many other critical infrastructure projects.

EDUCATION:

Bachelor of Architecture

Phoenix Institute of Technology, Phoenix, AZ

CERTIFICATIONS:

• PMP (Project Management Professional)

• Agile Foundations and Methodologies

• Microsoft Certified Systems Engineer - MCSE

• ITIL v3 Foundation and Service Design

• Lean Six Sigma Fundamentals • DevOps Foundations

• Planning Microsoft Cloud Solution

• Program Management Foundations

• COBIT Foundations of Cybersecurity

• Cloud Architecture: Advanced Concepts

Contact this candidate