Business Analyst Objects
Resume:
Robert Freshman III
adz4vy@r.postjobfree.com
Omaha, NE 68116
Fiserv - Omaha, NE
October 2020 – July 2022
Conversion Analyst 3 / Project Specialist
Responsible for all items pertaining to Interactive Voice Response (IVR), Disputes, Credit Card, and Network Documentation Skill Blocks for all converting financial institutions to include, but not limited to, weekly meetings, project plans, and action items.
Partnered with multiple teams within the organization and external clients/vendors in leading key activities to ensure the conversion process was completed on time and in accordance with client requirements.
Provided continuous project feedback and status updates to key stakeholders on a weekly and ad hoc basis.
Worked with clients and vendors to determine and execute parameter settings into proprietary databases to ensure successful conversions.
Managed multiple conversion tasks with other internal groups to ensure alignment and project completion in accordance with client requirements.
Developed and maintained professional client relationships while managing expectations with respect to conversion dates and other key timelines.
Maintained accurate documentation and procedures identified throughout all conversions relating to new product/feature functionality.
Provided after-hours support for all assigned skill blocks.
Created and maintained new hire process documentation while effectively leading training for all hires within assigned skill blocks.
Election Systems and Software - Omaha, NE
July 2016 - August 2019
Business Analyst III
Communicated with all stakeholders to properly frame and structure a problem to be solved or an opportunity to be realized.
Identified assumptions, constraints, dependencies and risks associated with proposed solutions.
Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, and scenarios.
Critically evaluated information gathered from multiple sources to reconcile conflicts.
Decomposed high-level information into details while abstracting low-level information up to a general understanding.
Worked with development, product owners, and other internal and external stakeholders to develop functional specifications and other artifacts as needed.
Maintained, managed, and updated functional requirement specifications as a feature evolved through development, while keeping the specifications current through discussions with stakeholders and as the solution evolved.
Performed implementation reviews to validate requirements, user stories, and agreed upon design provided in the functional specification were developed correctly.
Worked with internal support teams along with the other support groups to resolve application-related problems/issues.
Participated in project scope determination, release planning, and work estimation as a Agile Squad Leader.
Utilized Test Rail to create test cases as well as assist the QA team with regression testing on multiple projects.
West Corporation - Omaha, NE
Apr 2015 – Apr 2016
Business Solutions Analyst
Utilized Waterfall, Agile, Scrum and Kanban Methodologies depending on the scope of the project and platform limitations to progress project plans in a timely, efficient and effective manner.
Assisted QA multiple aspects of software development in which certain cases were unable to be tested via normal means.
Provided support to client services by analyzing and detailing client.
needs and partnering with appropriate internal groups to provide the most efficient solutions
while exceeding customer expectations and adhering to departmental policies and procedures.
Lead the process of gathering detailed business requirements for assigned clients.
Created formal business requirements to reflect client solutions.
Identified any deficiencies that would need to be overcome to provide an efficient and reliable solution.
Partnered with internal departments to mitigate service deficiencies that pose a financial or
business risk.
Inflection, LLC - Omaha, NE
June 2014 – March 2015
Privacy Support Specialist
Performed database suppression of public record data elements from various public record service providers including, but not limited to, county, state, and criminal sources.
Handled the review, processing, and remediation of expunged and or sealed court cases still residing in our data sources.
Dealt with escalated individuals regarding their information that was residing on our website with the aim of removing their personal information through database suppression.
Created Privacy Team activity tracker and metric indicators that was a driving factor for team productivity as well as a tool for use in week over week, month over month, and scalability assessments.
Interpublic Group of Companies, Inc. - Omaha, NE
February 2008 – May 2014
Associate Business Analyst / Travel and Expense Processor
Associate Business Analyst – Production Support
Utilized Waterfall methodologies for all conversions.
Created formal documentation for multiple legacy finance applications converting to SAP.
Provided level 3 production customer support for Concur Travel and Expense as well as SAP Business Objects via Remedy tracking software.
Created, maintained, and executed project plans while participating in technical planning for all application, database, and technical changes.
Provided input and technical resources to drive the functionality enhancement process.
Communicated with Business Owners regarding system issues, enhancements and requests.
Participated in integration, system, regression, load and stress testing to assist in identifying technical bottlenecks and other performance issues.
Managed SAP Business Objects environment including the creation, modification of reporting, as well as testing and maintenance for the Business Objects universe.
Travel and Expense Processor - Production Support
Analyzed, tracked, and communicated all outstanding corporate card credits to agencies.
Audited potential abusive cardholders with a weekly report from American Express and MasterCard to identify legitimate business expenses versus personal purchases. In addition, I dealt with the credit card issuers to redeem credits on accounts to mitigate company financial losses.
Performed QA and UAT testing for new rollouts into the United Kingdom via SAP.
Audited expense reports per corporate policy.
Troubleshoot Concur Travel and Expense tier 2 related issues via Remedy tracking software.
Assisted tier 3 Concur Travel and Expense support with requests as assigned.
Reconciled and distributed monthly billing to corporate agencies through SAP and legacy financial systems.
Utilized SAP Business Objects software to distribute accurate monthly travel and expense reporting.
Reconciled and troubleshoot corporate credit card accounts in which the cards were flagged as potential abuse per American Express and MasterCard as well as the companies SP&P's.
Assisted other departments with travel related requests when called upon.
Education
Bellevue University, Bellevue, Nebraska
Major: Business Administration of Technical Studies
Cumulative GPA 3.87
National Dean’s List Member
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