Patient Care Project Manager

Meredith Piccirillo

********.**********@*****.***

Austin, TX

Overview:

Accomplished healthcare operations leader with a proven track record of exceeding profit expectations, increasing patient volume, and delivering high customer satisfaction. Experienced in opening new departments and units, achieving exceptional profit growth and employee retention. Strong expertise in driving performance improvement, ensuring regulatory compliance and implementing patient-centric initiatives. Professional Experience:

Director of Operations & Development

Cornerstone Healthcare Group

July 2021 - Present

• Successfully led the opening of a new unit including purchasing, hiring, and training of employees. Exceeded profit expectations by 500% in its first year.

• Developed patient-benefitting initiatives, including EMR improvements, a Google review process resulting in only 5-star ratings, increased admissions, and scheduling system with high utilization rates.

• Directed performance improvement efforts across all departments to ensure compliance with regulatory standards for Medicare, commercial, and private contracts.

• Utilized data analysis for weekly leadership updates, enabling alignment with other departments and leadership.

• Achieved 97% employee retention rate through comprehensive resource allocation, including performance reviews, scheduling, and education.

• Responsible for all KPI and budgets.

Senior Speech Pathologist

Baylor Scott & White

July 2018 – July 2021

• Generated a 50% increase in patient volume by developing and implementing a targeted marketing and education plan directed at local healthcare providers.

• Established a successful telehealth speech therapy program, resulting in a 35% increase in patients receiving services during COVID-19 Epidemic.

• Worked collaboratively with medical professionals to develop comprehensive patient care plans and follow up, leading to a hospital leading outcome score of 4.8 out of 5 for patient satisfaction.

• Obtained additional education and certifications in oncology for speech therapy and NICU to provide training to clinical staff, ultimately improving patient outcomes.

• Created effective patient-facing communications and staff training materials, which led to the successful achievement of two compliance certifications. Department Manager & Project Manager

Rhode Island Hospital

October 2014 – July 2018

• Successfully created a positive work culture and standardized processes resulting in no staff turnover during 3 years of tenure, with an employee satisfaction rating of 9/10.

• Efficiently led a team of 12 while managing a $2M budget, responsible for hiring, onboarding and reviews.

• Designed and delivered in-service training to clinical staff and Brown University physicians, which are now recognized as Best Practices and University standards.

• Consistently met departmental patient census & budget goals while achieving all team objectives.

• Negotiated with vendors for equipment to expand and refine departmental services. Streamlined and created new process for cleaning of equipment leveraging hospital resources system for safe patient care in a money saving manner.

• Developed comprehensive rehabilitation unit documentation and training activities for the CARF survey process to open a new department within the hospital system. Director of Physical Medicine & Rehabilitation

Memorial Hospital of Rhode Island

May 2008-October 2014

• Successfully managed a team of 80 staff across 2 satellites and four departments within the hospital system (six cost centers). Managed budget of $25M and achieved an outstanding 90% staff retention rate.

• Developed and implemented an Oncology therapy program that provided consistent, high- quality care to thousands of cancer patients resulting in exceptional patient satisfaction ratings and responses.

• Led departmental accreditation efforts to achieve accreditation from the CARF and JHACO organizations.

• Produced and presented comprehensive reports on unit department goals and outcomes, delivering insights to hospital executives and senior management.

• Created and analyzed patient survey data and conducted research to develop strategies for enhancing patient care, improving performance, and implementing quality improvement plans.

Education:

Kean University

Master's Degree (4.0) Speech Language Pathology

Additional Information about me:

• Published by Brown University

o Created in-service training on best practices and standards for Brown University medical and clinical personnel regarding geriatrics and end of life.

• Enabled Telehealth Service During Covid 19 Pandemic o Spun up the use of a telehealth product for speech therapy services at the beginning of the pandemic. Allowed patients to continue therapy during a very difficult time for in-person visits. Enabled the hospital to continue generating revenue and provide continuity of care for the needs of patients.

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