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Customer Service Agent

Location:
Iowa
Salary:
$16
Posted:
October 03, 2023

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Resume:

Angie Ioanis

Omaha, NE

adz4sx@r.postjobfree.com

+1-402-***-****

Work Experience

Certified Medication Aide

HILLCREST GRAND LODGE - Papillion, NE

February 2023 to Present

Work in a assisted living and memory support facility. Assist resident with cares and their meds on a timely manner. Work with some independent residents at sometime but mostly working with dementia residents with cares and meds.

PCA Personal Care Assistant

HILLCREST GRAND LODGE - Papillion, NE

December 2022 to February 2023

Assist residents with bathing, toileting, dressing them, laundry, hosting dinner and some minor job duties assisting residents around the hall and in their rooms. Pz Operator

Oriental Trading Company - Omaha, NE

September 2022 to December 2022

Work with different departments mainly in foil press, pressing designs on Napkins, also help out in Morris costume and Mindware picking and packing. Also help out sometimes doing order dispatch, combine and recombining, packing and also repacking banners sticker, cardboard stands and other items. Quality Assurance Technician

RD Industries - Omaha, NE

December 2021 to September 2022

Do check quality of all assembled plastics products from every machines in the work plant, doing quality checks meaning measuring parts to see if the dimensions are correct, looking to make sure that parts look good, making sure parts in the boxes matches whatever is on the box label and on the paper works that comes with the orders, put on hold any products that doesn't meet the good product requirements. Do audits on every assigned box numbers to make sure machines are still running good parts. Build and input all finish and approved products into the company inventory and have them ready for shipping. Molding Floor Technician

RD Industries - Omaha, NE

September 2021 to December 2021

Pack and Label parts to be taken down to the assembly department. Operating the molding machines from simple things such as shutting of the alarm, identifying the problem and have it up and running again. Mix materials for molding machines for different orders and different parts, referring to the order package on which types of materials to mix.

Customer Service Agent

Frontier Airline - Omaha, NE

July 2021 to October 2021

Assist passengers at the ticket counter checking them in and issuing their boarding passes. Diabetes/CVD Data Specialist

FSM Health and Social Affairs - Pohnpei Micronesia Pohnpei State Hospital

October 2019 to March 2021

Help the four states in Micronesia set up reporting and data inputting spreadsheets, Collect monthly and quarterly reports from the four states, analyzing the data's and reporting to our counter partners CDC and WHO.

Also work closely with the public health staffs and also the Pohnpei State Hospital in capturing all patients data's and properly inputting it into the health information system. Computer Data Analyst

Public Health, Pohnpei State FM

June 2016 to October 2019

Collect monthly and quarterly reports from all the 8 programs under public health which includes Family Planning, Immunization, Tuberculosis, Leprosy, Maternal Child Health, Noncommunicable Disease Program, Cancer Program and the Mental Health Programs. Collect reports analyze and compile reports to be submitted to our directors of health's office and to our governors office. Also collect syndromic surveillance data weekly from all our public and private clinics to report to CDC. Computer Lab Assistant/ Office Assistant

Trio Upward Bound Program

February 2016 to June 2016

Assist the programs clerk with filing student application, answering phone calls, making appointments, setting up interviews, submitting biweekly timesheets for payroll, and documenting student's activities and plans for each quarter. Other duties are assisting students in the computer labs, from having them sign on the computers, working on class presentations, or minor problems with the computers and updating the computers in the lab.

Customer Service Agent

G&J Car Rental - Kolonia,Pohnpei

August 2013 to December 2015

Assist customers in getting a car that would accomodate their needs, do the whole process from filling them an application doing a car inspection, receiving payments and receiving when they return the car. Customer Service Agent

Budget Car Rental - Kolonia, Pohnpei

November 2010 to August 2012

Assist customers in getting a car that would accomodate their needs, do the whole process from filling them an application doing a car inspection, receiving payments and receiving when they return the car. Education

Associate in Science in Computer Information Systems College of Micronesia

June 2005 to December 2014

Skills

• Microsoft Office (10+ years)

• Computer skills (10+ years)

• Medical terminology (5 years)

• Surveillance (5 years)

• Windows

• Microsoft Word, Excel, Powerpoint (10+ years)

• Customer service (10+ years)

• Medical office experience

• Filing (7 years)

• Medical receptionist

• EMR systems

• Adobe Acrobat



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