It Support Customer Service

HARMINDER "HARMANN" SINGH

***** ********* *** 215-***-****)

Philadelphia, PA 19116 ****************@*****.***

OBJECTIVE

To obtain a Full-Time IT position in the Information Technology field, and to work in operations. QUALIFICATIONS

● Team-oriented and pro-active attitude; ability to communicate and interact effectively with management

● Respectful and professional when interacting with others

● Fluent in English, Punjabi, and Hindi; familiar with Spanish EDUCATION

Bachelors in Information Science & Technology, 2017 The Pennsylvania State University

Google IT Support Professional Certificate, 2023

Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. RELEVANT PROJECTS

Information, Sciences and Technology - Green Computing Project/Calculator Project Fall 2014

● Collaborate with a team to create a data center designs using Visio, while going green and saving energy.

● Created User stories, Wireframes, Sitemaps, Flow charts for a hospital’s MyAccount page and App.

● Using ASP.Net created a calculator.

EXPERIENCE

FireStarterGroup June 2015 –2016

Web Developer/IT Helpdesk

● Developing and maintaining the front-end functionality of websites.

● Carry out quality assurance tests to discover errors and optimize usability.

● Edit and repurpose WordPress plugins in according to customers’ needs. Risen PCS May 2016 - 2018

Freelance Web Developer/IT Technician

● Developed project concepts from wireframes and maintain optimal workflow.

● Completed detailed programming and development tasks for front end public and internal websites

● Collaborate with designers to create clean interfaces and simple, intuitive interactions and experiences. TECHNICAL SKILLS

Software:Microsoft Office suite, Visual Studio 2013, SQL Management Studio, Visio, Fireworks, Dreamweaver, TFS

Languages and Frameworks:C#, HTML, CSS, PHP, JavaScript, Bootstrap, WordPress, Filemaker, MVC

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