General Manager Customer Service

Jenessa Rosario

Seasoned manager with years of customer service, money handling and leadership skills. I’m a team player who isn't scared or working harder or longer to ensure both the customer is happy and the task meets the company’s standards. I take pride in my great time management skills and I’m always eager to teach as well as learn new things.

Hoschton, Ga 30548

484-***-****

**************@*****.***

EXPERIENCE

Slutty Vegan, Athens, Ga - Traveling General Manager

-Coordinating meetings -On boarding

-Scheduling -payroll -hiring -in charge of a 20 person staff

-handling catering - being able to work every position in the restaurant

- placing truck orders - inventory - promotions -running multiple locations at one time

Burger 21, Buford, Ga - Assistant General Manager

-Coordinating meetings -On boarding -Catering

-Scheduling -payroll -hiring -in charge of a 30 person staff

-handling catering - being able to work every position in the restaurant

Feast 26, Buford, Ga — Store Manager

-open/closes store -money handling

-in charge of a 12-15 person crew

-bank deposits -frying/sautéing

-food prep -delegating tasks

-inventory -Catering

Claires, Center Valley, Pa — Assistant Manager

-open/close store -money handling

-bank deposit -delegating tasks

-run store -meet goals

Plato’s closet, Allentown, Pa — Key Holder

-money handling -safe counting

-cash outs -store opener

-assist customers -team leader

-employee of the month

Mod pizza, Allentown, Pa —All Star (Lead)

-ensure customer satisfaction -problem solve when needed

-assist with taking inventory -food prep

Chipotle, Whitehall, Pa —Shift Manager/Cook

-assist interviewing and training staff -assist in taking inventory

-take charge of shift when needed -food prep/cook

Weis, Schnecksville, Pa —Baker/Cake Decorator

-baked all breads for the day

-completed cupcake and cake orders

-prep -took order requests

EDUCATION

Parkland highschool, Allentown, Pa

-Graduated

LCTI, Schnecksville,Pa —Culinary Arts

-Graduated

NorthHampton community college, Bethlehem, Pa—Culinary Arts

SKILLS

- Culinary and pastry skills

-Word, Excel,Powerpoint trained

-POS trained

-Balance a register

- Bank deposits and withdraws

-Trainer

-Open and closes store

AWARDS

Employee of the Month

( Plato's Closet)

Grill Master

(Chipotle)

LANGUAGES

English

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