Customer Service Representative

NATILE WOLCOTT

MURRAY, UT ***** • 801-***-**** • ******.*******@*****.***

PROFESSIONAL SUMMARY

CUSTOMER SERVICE EXPERT utilizing more than 15 years of experience in client-facing roles across a variety of industries to provide exceptional customer support in fast-paced and high-volume environments. Reliable and dependable professional with a proven track record of maintaining punctuality and perfect attendance, effectively completing all tasks within deadlines and to specification. Calm problem solver leveraging interpersonal communication skills to develop rapport with diverse clientele. AREAS OF EXPERTISE

ü Customer Service

ü Communication Skills

ü Phone & Email Etiquette

ü Problem Solving

ü Conflict Resolution

ü Quality Control

ü Active Listening

ü Time Management

ü Relationship Building

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Daily Harvest – Salt Lake City, UT 01/2019 – 08/2022 Customer Service Representative

• Performed customer service over the phone, live chat, email, and SMS messaging, cancelling, pausing, skipping, tracking, and billing orders to achieve all client needs.

• Deployed problem solving and active listening skills to identify customer issues and root causes while maintaining calm and composure in escalated situations through conflict resolution tactics.

• Effectively worked independently with minimal supervision in a remote environment, applying multitasking and time management acumen to handle a high volume of clientele.

• Showcased teamwork and collaboration by contributing to the Slack channel, sharing best practices and assisting colleagues with client issues to bolster overall customer service levels.

• Gained experience in Zoom by participating in meetings with team members and full company events. TaskEasy – Salt Lake City, UT 04/2017 – 11/2018

Customer Service Specialist

• Served as an internal customer support point of contact for over 70 contractors, conducting scheduling to ensure job completion in a timely manner while resolving issues and upholding client satisfaction.

• Developed strong relationships with contractors, gaining respect and trust of partners through swift communication, interpersonal abilities, and active listening. Zagg – Midvale, UT 06/2015 – 03/2017

Product Tester

• Performed quality control (QC) on keyboards, applying analytical and critical thinking acumen to test products, identify deficiencies, and ensure re-salability. Ultradent Products, Inc. – South Jordan, UT 11/2013 – 09/2014 Production Worker

• Demonstrated time management skills and attention to detail by boxing, unloading, packing, and palletizing goods on a fast-paced production line and meeting all objectives. Previous Experience: Jet Blue – Customer Service Representative 01/2000 – 06/2012 EDUCATION High School Diploma: Murray High School

PROFICIENCIES Microsoft Office (Word, Excel, Outlook) Zoom Slack

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