Information Technology It Support

MAURICE JONES

West Chester, OH, *****

Telephone: 513-***-**** Email: **************@*****.***

LinkedIn: www.linkedin.com/in/maurice-jones-866baa21/

PROFESSIONAL PROFILE: Results-driven aspiring Software Engineer with over 8+ years of experience in using IT support, software engineering, coding, and performance monitoring to help teams identify innovative technical solutions.

TECHNICAL SKILLS

Github

React.js

Angular.js

Azure

Microsoft O365

IT Support & Troubleshooting

Data Analysis

Java

Python

Javascript

HTML & CSS

C#

EDUCATION

Per Scholas, Cincinnati, Ohio October 2023

Program: Software Engineering Bootcamp

MERN Tech Stack

University of Cincinnati, Ohio Class of 2019

Major: Information Technology Area of Concentration: Software Development

Degree: Bachelors of Science Information Technology

PROJECTS & ACCOMPLISHMENTS

Received recognition in April 2019 for Senior Design Project ‘Vigil’. Front End Developer for Vigil Project.

Applauded by the Leadership Team at the University of Cincinnati College of Medicine in July 2021

Awarded the Outstanding Employee Performance Award by UCIT Staff Council at the University of Cincinnati in April 2017

WORK EXPERIENCE

Mason Youth Football, Mason, OH 10/2019 –Present

IT Director

●Create and managed team website using HTML and CSS primarily, managing User Experience

●Manage Game day technologies including tablets, mobile devices, and smart scoreboard management

●Manage registration database, create registration reports and records to assist in retention and growth

Workhorse Group Inc, Sharonville, OH 10/2022 – 6/2023

Senior Desktop Support Engineer

●Monitored Helpdesk ticketing system, provided PC & peripheral support via phone, desk-side, or remotely

●Conducted hardware and software installation and troubleshooting; Offers limited end-user education as needed

●Ensured integrity of data by limiting access to all network resources; Prevents data loss when re-imaging PCs

●Created network and computing infrastructure plans and works with the Infrastructure Manager on projects

●Supported and maintained servers, desktop/laptop hardware, software applications, databases, applications, Azure, Office365 and Active Directory Administrator

University of Cincinnati, Cincinnati, OH 5/2020 – 5/2021

Software Dev/Engineering Internship

●1 Year internship focused on creating an easy to use application for tracking C and COVID symptoms

●Tracked and documented last known symptoms COVID symptoms, and managed data for student, staff and others

College of Medicine, Cincinnati, OH 12/2019 – 10/2022

Computer User Support Specialist

●Provided physicians and hospital staff with technical support, troubleshooting, and debugging technical issues

●Managed the deployment system of new equipment and the timely replacement of any outdated equipment

●Offered remote and onsite direct support for all UC Hardware, UC Software, and over 10,000 UC Systems

●Defined and created operational procedures, processes, and scripts and provided technical leadership for staff

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