Operations Manager Customer Service

RHUKIA RAMSEY

Mooresville, N.C. ***** 980-***-****

*******@**********.***

Willing to relocate: Anywhere

Authorized to work in the US for any employer

EXPERIENCE

PLANT ADMINISTRATOR

LANDOLAKES- STATESVILLE, NC DECEMBER 31, 2020 TO PRESENT WORK CLOSELY WITH MANUFACTURING SUPERVISOR AND OPERATIONS MANAGER TO ADJUST PRODUCTION MANUFACTURING SIZES TO REDUCE OVERPRODUCTION AND SHRINK.

• CREATE WORK ORDERS WITHIN JDE BASED OFF DEMAND AND INVENTORY LEVELS AT 3PL LOCATION.

• OVERSAW THE FUEL FOR GROWTH INITIATIVE AT STATESVILLE AND CUT SPENDING, SAVING THE COMPANY OVER $45,000 THE FIRST YEAR, AND $20,000 IN ITS SECOND YEAR.

• DEVELOPED AN ASSOCIATE ADMINISTRATIVE COORDINATOR POSITION AND COLLABORATED WITH THEM WHILE SUCCESSFULLY IMPLEMENTING TSC ASN AT THE STATESVILLE PLANT.

• WORK CLOSELY WITH OPERATIONS MANAGER TO IMPLEMENT VARIOUS PROGRAMS TO ACHIEVE FINANCIAL SAVINGS, REDUCE OVERALL SHRINK, AND LOWER WORK ORDER YIELD VARIANCE COSTS.

• SERVED AS SME AND CHANGE AGENT ON PROJECT ARIBA AND ASSISTED IN SUCCESSFUL EXECUTION AT THE PLANT LEVEL, WHILE TRAINING NEW AND CURRENT EMPLOYEES ON HOW TO USE.

• MONITOR AND ADJUST INVENTORY BASED ON GAINS AND LOSSES WHILE COMPLETING AND UTILIZING THE TREND SHEET TO ADJUST.

• CREATE PURCHASE REQUISITIONS WITHIN ARIBA IN EXCESS OF 1.4 MILLION DOLLARS, WHILE MONITORING AND ASSURING CORRECT GENERAL LEDGER CODING IS USED.

• CREATE, MONITOR, MAINTAIN AND CLOSE JOB FILES AND EMPLOYEE RECORDS IN ACCORDANCE WITH FEDERAL EEO COMPLIANCE REGULATIONS.

• COMPLETE UP TO 40 EMPLOYEE TIMEKEEPING APPROVALS AND SIGNOFFS WITHIN THE ETIME PAYROLL SYSTEM.

LEAD THE ONE TOUCH PROJECT (OT1) AND WAREHOUSE STARTUP FOR TRACTOR SUPPLY AND PURINA DEALERS.

• IMPROVE WAREHOUSE LAYOUT AND DESIGN DURING IMPLEMENTATION TO ENHANCE SAFETY AND SECURE MAXIMUM CAPACITY.

• OVERSEE DAILY WAREHOUSE OPERATIONS AND ASSURE CUSTOMER ORDERS ARE FULFILLED ON TIME.

• MANAGE INVENTORY LEVELS AND COMMUNICATE WITH PRODUCTION WHAT ITEMS ARE NEEDED. (JIT TYPE FACILITY)

• MANAGE TRANSPORTATION POOL OF 70+ TRAILERS FROM MULTIPLE CARRIERS AND ASSURE PRODUCT IS LOADED AND DELIVERED.

• WORK IN PARTNERSHIP WITH PLANNING, TRANSPORTATION, AND COLLABORATION TEAMS IN ORDER TO SUPPORT OTHER FACILITIES WITH DEMAND.

• CREATE AND RUN CYCLE COUNT INVENTORIES AT LEAST MONTHLY AND ESTABLISH REASONS FOR DISCREPANCIES.

• SUPERVISE EMPLOYEES ACROSS THREE SHIFTS.

• DEVELOP AND WRITE SOP'S FOR SAFE WAREHOUSE PROCEDURES, SAFE WORK PRACTICES, AND JOB EXPECTATIONS.

• UTILIZE WMS AND TRAIN EMPLOYEES ON DSI SCANNERS. 2

TIME KEEPING FOR OVER 45 EMPLOYEES

CUSTOMER SERVICE SUPERVISOR

GEODIS - STATESVILLE, NC JUNE 2009 TO DECEMBER 31, 2020

RESPONSIBLE FOR OVERSEEING AND COORDINATING WAREHOUSE ACTIVITIES INCLUDING SHIPPING AND RECEIVING, MAINTAINING AN OPEN DIALOGUE WITH CUSTOMERS, STORING, MAINTAINING INVENTORY LEVELS, ORDERING, SUPERVISING EMPLOYEES AND REPORTING ANY ISSUES TO MANAGEMENT.

KEY ACCOMPLISHMENTS: STREAMLINED AND REDUCED STAFF BY 10% -- EVALUATED ALL LINE STAFF FOR JOB KNOWLEDGE, ABILITIES, AND ATTRIBUTES; ANALYZED DATA AND REORGANIZED STAFF AND OPERATIONS FOR IMPROVED EFFICIENCY.

INCREASED PRODUCTIVITY AND REDUCED TURNOVER IN FIRST YEAR THROUGH THE DEVELOPMENT AND IMPLEMENTATION OF CROSS-TRAINING, MORALE IMPROVEMENT, AND PAY SCALE/RAISE PROGRAMS.

CREATED A HEALTH CHALLENGE PROGRAM TO IMPROVE THE OVERALL HEALTH OF ALL ASSOCIATES AT THE DISTRIBUTION CENTER. PROGRAM INCLUDED IMPROVEMENTS IN VENDING MACHINES, BEVERAGES, FOOD SERVICE, ACTIVITY LEVEL OF STAFF, CREATING GYM AREAS AND ATHLETIC CLASSES/PROGRAMS.

INCREASED WAREHOUSE PRODUCTIVITY OVER 40% THROUGH IMPROVING/STREAMLINING WAREHOUSE LAYOUT AND INCORPORATING AUTOMATED MATERIAL HANDLING EQUIPMENT.

REORGANIZED PRODUCTION FLOW TO A CONTINUOUS FLOW OPERATION RESULTING IN LESS TIME BETWEEN PROCESSES.

MATERIAL PLANNER

COMMERCIAL VEHICLE GROUP - CONCORD, NC JANUARY 2003 TO JUNE 2009

WORKED SIDE BY SIDE WITH SUPERVISORS AND OFFICE CLERKS TO ENSURE THAT PRODUCT WAS ORDERED AND INBOUNDING PRIOR TO SHIP DATES.

ASSIGNED LEAD MATERIAL PLANNER DUTIES INCLUDED: CALCULATING ORDERS, ORDERING PROCESSING, TRANSPORTATION APPROVED ZONES, OR INVOICES BILLED. EDUCATION

Elementary Education

Bennett College - Greensboro, NC August 2001 to January 2005 High school diploma

South Iredell High school - Statesville, NC August 1997 to May 2001 SKILLS

Distribution Management

Quality Assurance

Inventory Control Processes

Standards/Procedures Compliance

3

Continuous Process Improvement

Vendor and Staff Relations

Transportation/Materials Handling

Training and Leadership

Managing labor hours and payroll in

electronic Time Keeping system

Preparing work schedules and reacting

quickly and effectively regarding

unexpected labor needs

Ensuring compliance to all company

and customer policies and procedures

including safety

BAAN

SAP

Manhattan

Synapse

PKMS

Kronos

Red Prairie

OPS

Zoom

Skype

Google Meet

Citrix

Microsoft Office- (Word (100 WPM)

Excel

Spreadsheet

Power point

Outlook

Pivot Table

Publisher

Access

Computer Networking

Employee Orientation

Commercial Driving

Commercial Vehicle Experience

Data Analysis

Microsoft SharePoint

Tractor-Trailer Hazmat certified

Microsoft Windows

Interviewing Certified

E1 Certified

ARIBIA Certified

THANK YOU FOR YOUR TIME TO REVIEW MY REQUEST

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