High School Customer Service
Resume:
DENISE ROSSELL
Clarkston, MI 48348
*********@*****.***
WORK EXPERIENCE
WATERFORD MONTESSORI ACADEMY
Assistant Kindergarten Teacher, Waterford, MI Aug. 2022 – Present
●Provide direction and assistance to support students’ learning and development.
●Responsible for students’ safety and well-being at arrival, dismissal, and throughout the school day.
●Communicate clearly with parents other faculty members.
●Help facilitate and participate in after-school functions.
MICHIGAN SECRETARY OF STATE, KELLY SERVICES
General Office Assistant, Clarkston, MI Jan. 2022 – Jun. 2022
●Greet and direct customers in an efficient manner.
●Schedule and confirm appointments.
●Assist customers with inquiries and provide guidance.
●Provide prompt help as needed to customers with unique needs.
CLARKSTON PEDIATRIC DENTISTRY
Patient Coordinator/Receptionist, Clarkston, MI Jul. 2020 – Sep. 2021
●First point of customer contact responsible for providing a welcoming and friendly consumer experience.
●Confirm appointments and coordinate estimate of patient’s insurance benefits.
●Create and explain treatment plans and procedures.
●Knowledge of surgical and procedure codes for insurance predetermination and billing.
●Assist with X-rays, hospital scheduling, and informing patients’ guardians of surgical procedures, sedation consent, and after-care.
●Responsible for follow-up of all hospital and sedation appointments.
●Maintain patient files in accordance with HIPAA regulations.
●Open and close office and balance and deposit end-of-day receipts.
OAKLAND COUNTY HEALTH DIVISION
Vision Technician, Oakland County Aug. 2019 – Jul. 2020
●State-trained technician testing vision function for children in grades K-12 requiring travel to various public schools in county.
●Maintain testing equipment.
●File reports, schedule follow up, and make referrals.
EARLY CHILDHOOD CENTER
Teacher Instructional Aid, Clarkston, MI 2015 – 2019
●Help children learn fundamental developmental skills in a supportive nurturing environment.
●Guide and observe students while providing positive encouragement.
●Assist and stand in for the lead teacher to ensure a consistent approach to emotional, social, and practical learning.
●Communicate with parents and other faculty members to achieve beneficial outcomes.
ADVANCED PET CARE
Customer Service Technician, Clarkston, MI 2012
●Assist veterinarian with animal care.
●Input and edit computer-based patient files.
●Greet customers, accept payments, handle multi-line phone.
SIGNATURES SALON & SPA
Hairstylist, St. Clair Beach, Ontario 2004 – 2012
●Self-employed, full time hairstylist.
●Full service salon serving diverse community, built loyal client base of 200 over eight years.
CATHOLIC CENTRAL HIGH SCHOOL
Cosmetology Teacher, Windsor, Ontario 2006 – 2007
●Develop and implement high school curriculum for Cosmetology courses
●Responsible for providing a stable, constructive learning environment in an occupational classroom setting for 20-30 students
HAIR F/X STUDIO
Owner/Stylist, Windsor, Ontario 1997 – 2004
●Responsible for every aspect of running a business, product ordering, staffing.
● Managed a full service salon with a staff of nine employees.
ST. CLAIR COLLEGE
Cosmetology Teacher, Windsor, Ontario 2001
●Developed curriculum and taught adult cosmetology students on part-time basis.
ST. JOSEPH’S HIGH SCHOOL
Cosmetology Teacher, Windsor, Ontario 1999 – 2001
●Developed curriculum and taught high school cosmetology students (part-time).
EDUCATION
American Heart Association CPR and Defibrillator Response Certified June 2021
State of Michigan Vision Technician Certification Fall 2019
Veterinary Technician Assistant Certification Fall 2011
St. Clair College- Cosmetology program certificate 1985 – 1986
St. Anne’s High School - Graduate 1981 – 1985
REFERENCES
Excellent professional and personal references available upon request.
Contact this candidate