Customer Service Administrative Assistant

* * * * * I N E M E A D O W L N . • H O U S T O N, T E X A S 7 7 0 3 9

C E L L : 7 1 3 – 903-9757 • E M A I L : T R I C I A 7 1 3 @ G M A I L . C O M TRICIA GIVENS

OBJECTIVE

To acquire a position that will utilize my training and experience and will allow me direct contact with customers to exercise my excellent customer service skills. EXPERIENCE

2022 - Present Concentrix Houston, TX

Sr. Advisor I, Customer Service

Worked from home as a licensed State Farm Advisor. Assisted policy holders with changes to their policies, adding and removing vehicles, updating customer information.

2007 - 2017 Houston Community College Houston, TX

Administrative Assistant

Worked as secretary for large workforce division within Houston Community College. Answering phones, sending faxes, making copies, helping students register for classes, helping students with problems, creating purchase orders, running budget reports, setting up classes in PeopleSoft.

2006-2007 AmegyBank of Texas Houston, TX

Teller II

Worked part time as teller making deposits, making change taking tax payments. Balancing cash drawer on daily basis, balance vault and ATM 2004 - 2007 Houston Community College Houston, TX

Secretary/ Lab Assistant

Answering phones, sending faxes, making copies, helping students register for banking and Teller Training classes, helping students with problems during Teller Training lab, creating Purchase orders, running budget reports, setting up classes in PeopleSoft. 1992-2004 Sunbelt Printers Houston, TX

Secretary/Typesetter

Full time work for printing company. Answered phones, sent faxes resolved customer service issues, set up letterhead, business cards, envelopes, etc., made copies and made sales calls. 1988 – 1992 Carlton and ProStaff Agencies Houston, TX Temp.

Worked as temp. for various companies as general office worker. 1987 – 1989 Kroger’s Grocery Store Houston, TX

Cashier

Worked part-time as cashier in grocery store.

EDUCATION

1988 - 1991 North Harris College Houston, TX

Associate of Arts – Business Administration

ADDITIONAL EXPERIENCE

Proficient in Microsoft Word, Excel, Word Perfect, PeopleSoft Finance, People Soft SPIN, Adobe Acrobat, EZTeller.

Contact this candidate