MESERRET OZKAYA

Title of the position applying for

*** ******* **

Ottawa, ON K1N 5E7

613-***-****

adz4a6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A dedicated professional with over 25 years of experience in healthcare sector and customer service

Bachelor’s degree in pharmacy

Strong problem-solving, and analytical skills

Ability to build customer loyalty by leveraging interpersonal skills and offering top customer service

Excellent time-management skills, self-control, and patience

Ability to listen attentively and use tact and diplomacy to achieve win-win outcomes

Responsible, reliable, and detail-oriented

Ability to work as a team member as well as independently, and eager to learn new skills

Languages: English, Turkish

Computer skills: Microsoft Office Suite

WORK EXPERIENCE

Auditing Pharmacist 2005-2020

Social Security Institution of Turkey, Istanbul, Turkey

Audited prescriptions issued by pharmacies across Greater Istanbul area

Reviewed pharmacy claims within the medical benefit for potential errors

Communicated with management on audit findings and assisted with issue resolution

Coordinated with providers i.e. hospitals, outpatient facilities, pharmacies etc.

Pharmacist 2000-2005

Ok Meydanı Hospital, Istanbul, Turkey

Verified and processed medication orders and counseled patients on the use of their medications

Managed the timely dispensing of medications for patients on nursing units, ER, and outpatient clinics

Supervised and trained pharmacy technicians regarding oral and IV medications

Utilized appropriate written and verbal communication skills when providing recommendations to patients and health care professionals

Pharmacist / Owner 1988-2000

Onur Pharmacy, Pamukkale, Denizli, Turkey

Dispensed more than 200 prescriptions on a weekly basis

Communicated clear instructions for patients and maintained accurate records for dosing information and drug interactions

managed purchasing, inventory and sales of a variety of health, personal care and beauty products

Refreshed displays monthly and optimized point-of-sale items based on season

Provided exceptional customer service that included additional information and education about medication and beauty products

Built customer loyalty through fostering stronger relationships

EDUCATION

Bachelor’s Degree in Pharmacy 1977

Gazi University, Istanbul, Turkey

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