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General Manager Customer Service

Location:
Azusa, CA
Posted:
October 03, 2023

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Resume:

Garo Kupelian

**** ******* *****, ******, ** ****0

626-***-****

Education

American University of Beirut

1973

BA in Business Administration

Beirut, Lebanon

Work Experience

CVS Pharmacy (formerly Savon Drugs)

December 1991-present

General Manager and Emerging Leader District Manager Los Angeles, CA

Directed 7 stores in Burbank area and 6 stores in Inland Empire, with a total volume of 85M and 66M respectively.

Designed and implemented neighborhood marketing program at Savon Drugs. Trained District Manager trainees and store Managers in merchandising, P&L, Hiring procedures, inventory control.

Contributed in shrink reduction from 3.47% to 1.8% in Burbank market, and 4.15% to 2.3% in Inland Empire by implementing inventory control focusing on FIFO and monthly huddle on loss prevention

Execute and delegated daily functions of price changes, cycle counts, accuracy, ordering, seasonal buys and presentation.

Responsible for HR functions including hiring, new hire orientation, performance management, and scheduling.

In charge of special buys and promotions in wine, beer and spirits in Burbank Market total $500K.

Managed the opening of 8 new stores, 2 relocations and one closing from 2001-2009. Three times winner of Excellence/Manager of the year award with Savon Drugs and two Paragon (Manager of the Year) winner with CVS.

St. Lazare

August 1986-October 1991

Fashion Jewelry/Accessories /Leather Apparel General Manager Los Angeles, CA

Directed 7 regional reps in meeting customer needs and achieving sales quotas. Mac's Deli

June 1982- July 1986

Owner/Manager

Monrovia, CA

Managed operations of sandwich shop which included purchasing of consumables, advertising, customer service and training of 8 associates Modern Electronics Est.

April 1974- August 1981

General Sales Manager

Jeddah, Saudi Arabia

Negotiated the distributorship with Bang and Olufsen Denmark in Saudi Arabia Trained and directed the sales team, product training, advertising, government tender preparations.

Coordinated the opening of three new branches in Riyadh, Al Khobar and Jeddah in Saudi Arabia, including training of store managers Skills and Abilities

Extensive experience with Microsoft Office, Inventory Management and Project Management.

Fluent in written and spoken Armenian, Arabic and French. CFO of Armenian Democratic Liberal Party and NOR OR Armenian newspaper (non-profit organization)



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