Customer Service Representative

Darryl DeWayne Akins

Phone: 478-***-**** • Email: *******@*******.***

SUMMARY

Dedicated, hardworking-honorably discharged (Under Honorable Conditions) U.S. Air Force Veteran with almost fifteen years of active duty military service that included Top Secret Security Clearance/SCI and North Atlantic Treaty Organization (NATO) Cosmic Top Secret Security Clearance (inactive) that possesses outstanding customer service and extensive airport security experience, which included over twenty-three years working abroad in Germany and fluency in German, seeks the opportunity to contribute to the continued success and growth of an organization. Detailed oriented and servant leader who enjoys ensuring that a job is well done. Consistently received exemplary individual performance reviews throughout both military and civilian career, including letters of commendations. Kroger

Courtesy/Utility

Clerk

Presidental Parkway (23 Mar 2020

Until 26 Sept 2023)

Quality Control Inspector

Served as quality control inspector (visual end) of door panel plates for year 2020 BMW vehicles RMIG Nold Company

Stockstadt, Germany (July 2019 – Aug 2019)

Baggage Handler

Frankfurt International Airport

Frankfurt am Main, Germany (Aug 2018 – Feb 2019)

Facility Industrial Plant Protection Airport Security IWS Company, Frankfurt International Airport

Frankfurt am Main, Germany (Dec 2016 – May 2017)

Aircraft Ramp Security

All Security Services Company, Frankfurt International Airport Frankfurt am Main, Germany (Sept 2015 – July 2016) Various Airline Positions: Loadmaster Agent, Aircraft Baggage Handler, Ramp Agent, Aircraft Walk-Out Assistant, Air Cargo Preparation and Aircraft Surveillance/Tank Wing Guard for Airbus 380

Received Task Assignment Teamwork Letter of Recognition while serving as United Airlines Ramp Agent. Also received Loading Crew Commendation for very good aircraft ground handling process from United Airlines.

Frankfurt International Airport

Frankfurt am Main, Germany (2008 – 2016)

Darryl D. Akins

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Customer Service Representative

Served as floater throughout international IKEA (home furnishing and home improvement) Frankfurt location assisting in various customer service capacities. This included serving as cashier, merchandising, childcare, warehousing and receiving.

IKEA

Frankfurt am Main, Germany (July 2007 – Jan 2008)

Customer Service Representative

Served in various customer service capacities (greeter, doorman and valet parking) for Rocco Forte Hotel Villa Kennedy, world renowned Frankfurt am Main, Germany’s only five-star hotel. Personally featured in hotel guest brochure and most notably the Hotelier Magazine, which is an international magazine that highlights décor and designs of elaborate hotels.

Rocco Forte Hotel Villa Kennedy

Frankfurt am Main, Germany (Feb 2005 – Apr 2006)

Customer Service Representative

Customer service representative for electronic marketing firm. Responsible for product translation (English to German), merchandise preparation and product distribution to customers throughout Europe, similar to eBay.

New Fortune Trade & Technology Developing Company

Frankfurt am Main, Germany (Aug 2004 – Jan 2005)

Fax Operator and Office Mail Distributor

For international law firm, served as fax operator and directly responsible for managing mail for entire office, over 250 attorneys, including postage deliveries. Allen & Overy Law Offices, one of the premier and leading international legal practices, world-wide Frankfurt am Main, Germany (Apr 1999 – Aug 2004)

MILITARY

United States Air Force (USAF) Veteran

Staff Sergeant, E-5, with almost 15 years of military service, honorably discharged. Top Secret/Sensitive Compartmented Information (SCI) classified clearance authorization and North Atlantic Treaty Organization (NATO) tCosmic Top Secret classified clearance approval received. Served as Command and Control Technician and Inventory Management Technician. Training included the following: Department of Defense for Command & Control Technician (Battle Crisis Management, Intelligence, Computer- Controlled Air Reconnaissance and Flight Following) as well as Technical College of the USAF Lackland Air Force Base, Mississippi and Material Management (Inventory Management Technician Training) Lowry Air Force Base, CO. (Aug 1980 – Apr 1994)

EDUCATION

Southwest High School, Willingham B, Macon, Georgia TECHNOLOGY

Computer skills include all Microsoft Office Suite, Computer Networking, as well as computerized technology systems specific for various organizations. PROFESSIONAL REFERENCES

Available upon request

Darryl D. Akins

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