Irma J. Malbroue

**** **** ******** ****

Iowa Colony, TX 77583

Cell: 254-***-****

email: adz41q@r.postjobfree.com

Job Objective

A position in the customer service, loan processing or assistant administrative

area, requiring initiative and the ability to multitask.

Education and Training

Bracey‘s Home Health Care, Killeen,TX Certificate, Certified Nurses Assistant

Southwest Academy, Houston,TX High School Diploma.

Long Star College Houston, Tx Pursuing Associates in Business

Experience

Dec 2022-Present Consumer Access, Advent Health Killeen, Tx

Patient Registration, collecting demographic information, collections of insurance and payments. Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments.

Aug 2020-Oct 2021 VES Houston, Tx

Working remote taking inbound calls, reviewing veterans account information verifying appointments time, date and location information; outbound calls to contact veterans to verify contact information and obtain availability and updating any information needed for their upcoming appointment.

Jun 2020-Aug 2020 Burnett Specialist Houston, Tx

Temporary position answering calls, reviewing veterans account information verifying appointments time, date and location information; outbound calls to contact veterans to verify contact information and obtain availability and updating any information needed. (For VES)

May 2019-Aug 2019, Account Specialist, Alorica, Humble, TX

Inbound calls handling accounts for customers, reviewing account status, resolving issues, crediting account as needed and transferring to correct departments for further assistance.

May 2017-Oct 2018, Loss Mitigation Specialist, Shellpoint Mortgage Servicing, Houston, TX

Inbound/outbound calls with homeowners to assist in finding away to keep their home or help without going into foreclosure, reviewing documents, communicating with coworkers and homeowners via email to resolve issues, taking escalated calls, taking financials to find the best workout plan for the homeowner, transferring call to proper department and assisting anyway I care to resolve the issue at hand.

June 2015-May 2017, Service Coordinator/Receptionist, Group1 Automotive, Houston, Tx

Receiving inbound calls for different dealership across the country setting service times, canceling/ rescheduling service times, transfer to appropriate departments, and questions customer may have.

Sept 2014-Apr 2015 Assistant Administrative, Burnett Staffing, Houston, TX

Preformed data entry, filing, scanning, developed a manifest for incoming work from out sourced companies, pulled files off media to be added to electronic files that was scanned into PDF's and prep documents to be scanned.

Apr 2013-Jun 2014 - Document Processor, Ricoh, Houston, TX

Took Legal Documents transformed them into PDFs, built books, duplicated DVDs and CDs for companies in a timely matter.

Oct 2012-Feb 2013 -- Customer Service Tech Support, AT&T, Bellaire, TX

Provide technical assistance to computer system users and answered questions and resolve computer problems for clients in person, via telephone or from remote location. May provided assistance with concerns with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Strengths and Skills

Reliable, hardworking and good with people. General ledger, accounts

payable and accounts receivable. Proficient in Microsoft Word, WordPerfect, and Excel.

Reference

Carmenlita Lifsey HISD Teacher 713-***-****

Bebe Vaga Data Bank Production Manager 832-***-****

Elizabeth Lloyd OTC Team Lead 713-***-****

Collete Wade Ricoh Floor Supervisor 832-***-****

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