Technical Support Customer Service
Resume:
Skills
I have ** years of experience on most of these
programs.
Design (CAD) Programs; Autodesk®,
AutoCAD, Mechanical Desktop, Inventor,
Siemens® NX 2007, (limited experience)
PTC® PRO-E
Product Lifecycle Management
(PLM) programs; Adept, Vault, Teamcenter
Enterprise Resource Planning (ERP)
programs, AS/400 (KBM) and QAD
Microsoft Programs (Word, Excel,
PowerPoint, and Outlook).
Work History
Reliance One, Inc.
May 2021-April 2023
Designer
1700 Harmon Rd
Suite One
Auburn Hills, MI 48326
Reliance One (reliance-one.com)
Hendrickson Specialty Axle
January 1997–May 2020
Senior Designer***
277 N. High St
Hebron, OH 43025
Hendrickson - Auxiliary (hendrickson-intl.com)
Bundy Corporation
May1991-Jan1997
Engineering assistant
12345 E. Nine Mile Road
Warren, Michigan 48090
I worked at the, (now defunct) Hebron, OH facility. Work Experience
2021-2023 Reliance One Contract through
General Motors
I worked in the fastener department using NX to
create solid models of installable nuts, bolts,
washers, studs, plugs and clips. I also created
release drawings including GD&T requirements.
I worked from supplier prints and marked up
drawings, upon completion I would submit work
through Teamcenter for review. Upon approval I
would release the drawings.
I also worked with Visualization and Digital
mockup (Vis-Mockup) to compare parts for
clearance analyses.
1997 – 2020 HENDRICKSON SPECIALTY AXLE
***I held four positions throughout my twenty-
three years at Hendrickson.
The 3rd and 4th position changes were at the
request of the General Manager.
4th, Senior Designer 2013-2020
Completed design projects for lift axle suspensions from concept to release drawings, including GD&T
requirements. These were for aftermarket and
OEM customers, i.e. (Volvo/Mack, (Paccar)
Peterbilt/Kenworth, and Daimler/Freightliner),
using the CAD programs listed above, within
required vehicle launch time constraint. I wrote
the capital expenditure request for Teamcenter
and NX while keeping it in budget. I issued
Engineering Change Orders (ECO) using
Teamcenter. I tracked the ECO’s throughout
Hendrickson’s release process, issued reminders
and final closing processes. I created Bills of
Material. I was also backup Technical Support,
speaking with customers to identify required new
suspensions or replacement parts including cost
and time for shipping.
3rd, Technical Support/Customer Service Rep.
2008-2013
Managed questions regarding ordering, installation, operation, trouble shooting and service of round
tube loose truck/trailer axles and auxiliary lift axles. Determine the correct suspension and air kit
combinations for given vehicle specifications.
Completed order entries. Created parts catalogs for replacement and service components.
1st-2nd Drafter-Designer 1997-2009
I completed 2D design projects for lift axle
suspension components and made required
modifications for specialized OEM customers. I
modified the plant layout for safety inspections. I implemented the requested transition from
Judy D. Gallagher
Newark, OH 740-***-****
*******@*******.*** www.linkedin.com/in/judy-hanson-gallagher AutoCAD to PRO-E. Our Plasma cutting tables
could not read PRO-E data, so we switched to
Inventor. I created 2D and 3D isometric drawings
for parts catalog, these included exploded views. I supplied OEM customers with solid models for
their vehicle builds.
1991-1997 Bundy Corporation
Engineering Assistant
I created bills of materials and routing instructions for brake lines these were for large vehicles, trucks, vans, SUVs, and limousines. If a bending die got
worn or damaged, I would create a drawing using
AutoCAD and calipers. I created plant layouts for
new bending machines, fire extinguishers, and
emergency exits.
EDUCATION
2005 – 2007
Mount Vernon Nazarene University
BBA Bachelor Business Administration
Graduated with honors.
1989 - 1991
Central Ohio Technical College
AAS Associate of Applied Science, Drafting and
Design Technology, Mechanical
Drafting Lab associate 1990-1992
Phi theta kappa
References
Mark Dankow, co-worker 1997-2001, Transferred
out to another facility then back in 2013. Tutored me on Hendrickson engineering standards.
Engineering Lead, my direct manager 2013-2017
Current, Founder & Chairman
CrossFit Future
Blacklick, OH
****@*********.***
Paul Brown
Current Retired, Sales Manager 1997-2020, at
Hendrickson, my direct manager 2009-2013,
Taught me to interact professionally with Clients, Freightliner, Volvo, Navistar, Oshkosh and more.
https://www.linkedin.com/in/paul-brown-429a48
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