Customer Support Social Media

Justin T. Whisler

515-***-**** ********@*****.***

Professional Summary Energetic professional with experience in digital marketing, customer support, and logistics. Adaptable to new environments and practices to ensure maximum efficiency in any given situation. Interpersonal and able to set and complete goals that help the team achieve broader success. Skills and Qualifications

Logistics and Shipping

Supporting clients through their journey

Training team members and leading teams to successfully achieve their goals

Digital and Social Media Marketing

Employment History VizyPay- Waukee, IA January 2019- September 2023

Logistics Specialist

2020-2023

Carefully inspects each outgoing and incoming package to prepare inventory for client delivery, ensuring accuracy and timely arrival

Evaluate what is appropriate to be sent out to clients by coordinating with the Customer Support team

Maintain an organized department by procuring equipment to align with timely receipt for clients

Acting as Co-Chair for the #Thisisus committee, a DEI organization that involves scheduling events and creating social media posting material

Customer Support and Tech Specialist

2019-2020

Assist merchants with issues regarding their credit card processing

Understanding technical issues being experienced by clients and provide assistance in resolving them

Provide merchants with information to successfully navigate their inventory

Ensure customers that are having a negative experience are able to walk away satisfied Branded Research IncDes Moines, IA September 2015- August 2018 User Experience Specialist

Expanded the online presence of the company by creating content for landing pages

Identified issues with the application and escalated to the development team with reproducible steps

Suggested improvements for the application based on user and administrator feedback

Identify trends in user reports to anticipate issues that may be arising across the user base

Responded to both negative and positive reviews on third party websites Education Iowa State University Ames, Iowa 2012

Bachelor of Arts – Music (Major), Journalism (Minor)