Technical Support Service Center

CURRICULUM VITAE

NAME: DUNGU IVAN

D.O.B: **rd May 1991

NATIONALITY: UGANDAN

MARITAL STATUS: SINGLE

EMAIL ADDRESS: ***********@*****.***

CONTACT: +256*********

SUMMARY

Dedicated computer Engineer skilled in all phases of engineering operations, forward-thinking professional familiar with all aspects of computer Engineering like software design, hardware and microcontroller programming, mobile applications development, and Networking

HIGHLIGHTS

Operational analysis

Project management

Critical thinker

Hardware and software programmer

Mobile apps developer

TECHNICAL SKILLS

Platforms: Windows XP/7/8/10, Ubuntu 10.4, Android, IOS

Hands on: computer repair and maintenance, familiar with most computer accessories, networking equipment, core switching, cluster building, mobile phones assembly, troubleshooting and repair.

EXPERIENCE

IT assistant Protea Hotel Kampala Uganda by Marriott 2019- Date

Provide all users with technical support regarding network connectivity

Implemented a file server for the Hotel

Monitor the performance of networks, server and work stations

Data striping and mirroring

Configured a RAID 5 drive array for use by the Hotel to add redundancy and speed to the system

Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure

Stay up-to-date with the latest technologies and incorporate new technology into existing units

Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems, Telephony systems and other software vendors

Service Engineer Carlcare Service center Kampala April 2015- 2018

Repaired mobile devices specifically mobile phones both feature and SMART phones for Tecno, Infinix and Itel companies

Offered technical support and assistance to customers about the various phone programs, factory resetting, and data backups.

Supervised the operations of the service center and customer relations for Lira and Mbale branches

Technician Checknocrates Uganda January-March 2015 (3 months)

Repaired money counters specifically for Magner company

Upgraded the firmware for the machines

Offered technical support and assistance to tellers about the various functions of the machine

Intern-MultiTech Business School, Department of ICT June-August 2013 (2 months)

Implemented a file server using Samba

Implemented window server deployment for the school

Configured, installed and tested a squid proxy server to filter network traffic

Planned, designed and simulated enterprise networks using packet tracer and on real devices

Performed task scheduling using crone jobs in Linux (Shell programing)

Intern – Bit Technologies, Design department July-August 2012 (2 months)

Simulated various electronic circuits using Proteus and VSM studio like the LCD programing, microcontroller circuits.

Designed and implemented the simulated designs on the real devices specifically the microcontroller controlled sensor circuits using the Atmega 168 controller family.

EDUCATIONAL BACKGROUND

DATE

INSTITUTION

AWARD

2010-2014

Busitema University

Bachelor’s Degree in Computer Engineering

2008-2009

Lubiri Secondary School

Uganda Advanced Certificate of Education

2004-2007

Vision College Kikajjo

Uganda Certificate of Education

REFEREES

Can be provided upon request

Contact this candidate