Administrative Assistant Customer Service

DOROTHY S. ST. FLEUR

786-***-**** ************@*****.***

To obtain a position in an environment where I will get a chance to utilize and apply my knowledge and experience. Be part of a company that will allow me to thrive and use my skills in team building and problem solving.

PROFESSIONAL EXPERIENCE

Empire Today LLC

Installation Coordinator, March 21,2022 – July 21,2023

Coordinate the daily load of subcontractor assignments and job fulfillment obligations.

Foster strong working relationships with installers and focus on retention efforts.

Probe and penetrate new installation revenue streams through Change Order management while simultaneously holding steady to existing labor models and arrangements.

Perform random job-site visits to evaluate subcontractor performance and working conditions.

Respond to customer concerns and provide excellent customer service during and after installation as necessary.

Coordinates installation/sales opportunities using practical installation experience, common sense, and integrity.

Evaluate customer installation concerns before, during and after installation.

Collaborate with other departments to ensure a successful project completion.

Perform other functions as necessary or as assigned.

FRED HUNTERS, HOLLYWOOD, FL

Administrative Assistant, October 2020- July 21,2023

Assists locational Management with daily operations

Providing Monthly Excel Reports

E.D.R.S. for Death Certificate

Entering contracts and receiving / entering cash receipts in HMIS (electronic system)

Maintaining files and records via paper and electronic documents

Making sure all Data of clients and revenue are entered correctly in electronic system

BAILEY MEMORIAL, TAMARAC, FL

Field Operations Support Assistant, March 2018- October 2020

Assists locational Management with daily operation including

Same Day Check Requester

Providing Monthly Excel Reports

E.D.R.S. for Death Certificate

Entering contracts and receiving / entering cash receipts in HMIS (electronic system)

Receiving clients and visitors

Performs a variety of clerical and other tasks

SOX compliance

SOX Assessor Auditor

Maintaining files and records via paper and electronic documents

Assist the Funeral Director with families

Maintaining files and records via paper and electronic documents

Making sure all Data of clients and revenue are entered correctly in electronic system

ELIJAH BELL’S FUNERAL SERVICES, LAUDERDALE LAKES, FL

Administrative Assistant, April 2014- May 2017

Greet Families and schedule meetings for service planning

E.D.R.S. for Death Certificate

Receiving clients and visitors

Perform a variety of clerical and other tasks

Maintaining files and records via paper and electronic documents

Assisting the Funeral Director with families, clients and visitor

Driving hearse, Family limousine and other vehicle as needed

SPINE CHIROPRACTIC CENTER, MIAMI GARDENS, FL

Office Manager, December 2009-March 2014

Welcomed and service message therapist, doctors, customers and patients with their needs.

Prepare invoices for the billing department along with accounts payable and receivable.

Answer high volume of phone calls in a call center setting.

Contact physician offices to obtain medically necessary patient documentation as well as follow up with pending cases. Follow up and maintain records for completion.

Evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines: Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.

Reviews new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines.

Oversee prepared claims for the billing department. Along with accounts payable and receivable.

Manage office staff in maintaining professional, sincere, and compassionate service.

Co-led strategic sourcing and projects to improve functions of office procedures for budgeting and efficient workflow.

Enters instructions into computer to test program for validity of results, accuracy, reliability, and conformance to establishment standards.

Obtained and verified all authorization codes, diagnosis and numbers to ensure payment for procedures billed.

Participated in strategic groups of Quality Assurance for physicians, patients, and company care and regulations.

PROFESSIONAL SKILL-SET

Expert in Microsoft Office, with a focus on Excel

Florida Public Notary

Bilingual in English and Creole

Knowledge of Insurance Collection and Billing

Ability to prioritize and manage competing tasks

Clear communication skills and professional personal presentation

Organizing, planning, and customer service oriented

Exceptionally detailed

Stress tolerance

CERTIFICATION

Florida Public Notary

Real Estate 63-Hour Sales Associate Pre-License Course

Gold Coast Schools Miami, FL April, 2023

Property Management

Gold Coast Schools Miami, FL July,2023

EDUCATION

2003 High School Diploma

North Miami Senior High School, Miami, FL, USA

REFERENCES

Available upon request

Contact this candidate