Customer Service Data Entry

Eli Makar

***.********@*****.***– 614-***-****

**** **** **, ********, **** 43229

EDUCATION

Southern New Hampshire University Manchester,

NH

M.A. in English Expected Graduation: January 2026

The Ohio State University Columbus, OH

B.A. in English Literature, Minor in Women’s, Gender, and Sexuality Studies May 2017 LEADERSHIP & EXPERIENCE

CBRE Columbus, OH

Inbound Customer Service Representative September 2020-August 2023

● Compiling detailed information on store maintenance requests in a clear format to send to technicians

● Empathizing with customers during stressful situations and addressing their concerns in a timely manner

● Making quick, confident decisions to achieve effective solutions in a high call volume environment Target Columbus, OH

Beauty Consultant July 2017-September 2020

● Working with fellow team members to create a welcoming environment for guests

● Helping guests find merchandise that fulfills their wants and needs

● Adapting to a fast-paced work environment with frequently changing projects Wexner Center for the Arts Columbus, OH

Education Student Assistant September 2014-April 2017

● Assisting staff with data entry and generating program and docent materials using Microsoft Office

● Organization, mailings, and program documentation Idobi Radio Washington, DC

Content Writer June 2015-March 2018

● Writing and Editing Editorials on current media individually and as a part of a group Ohio State University Office of Diversity & Inclusion Columbus, OH Peer Success Leader Summers 2015-2016

● Collaborating with fellow Leaders to ensuring the organization, well-being, and education of students

● Instruction on writing in higher level education SKILLS

Computer

● Microsoft Office/Microsoft Publisher

● Columbus Metropolitan Library Systems

● Basic HTML Code Editing, including experience with Tumblr, Wordpress, and Medium blog formatting

● Photo editing and Graphic Design utilizing Adobe Photoshop CS3, Elements 6, CS6, Adobe Illustrator, Adobe Express and Gimp 2.6 & 2.8

● fmpilot 1.0 & 2.0

Child & Teen Care

● Daycare and Classroom Assistance

● Past First Aid, Abuse Awareness, and CPR Certification

● Special Event Coordination

Photography

● Experience in Point and Shoot & DSLR Shooting

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